Bad Service from Management

<p>I went to Mc Donald’s Tyger Manor this morning as I was extremely hungry and went to get myself the Mc chicken breakfast burger meal as a take away. Returned back to my office and realised that the top section(roll) of the burger was missing , neither was there any sauce!!!!!!!!!!</p> <p>I walked back to them in the rain ,as they are close my work premises and asked for the manager. The staff member at the till point then advised me that the manager on duty was Nondumiso Mqambeli and she just took the meal with no apology and she replacement it. The lady at the till point apologised about the error as she felt bad.</p> <p> </p> <p>I proceeded to their Café section as I needed to get a cappuccino for my colleague. Whilst standing there , I overheard Nondumiso talking loudly and gossiping about the fact that “she doesn’t understand why I had to return the meal and did not eat it just like it was that as it was just plain stupid and a waste of time. She continued on how sick she was of customer’s complaining over stupid stuff.”</p> <p> </p> <p>I then alerted one of the other managers who was also present and advised him what happened and what I have heard from when she was speaking about me. I then asked for her and she did not want to come face me as she realised that I was still in store. She went to go lock herself in the back room refusing to come out.</p> <p> </p> <p>I am in the service industry as well and find that this is really a disgrace as a manager to be this unprofessional in front of her junior staff who look up to her – what an “example”!</p> <p> </p> <p>Highly upset and lost my appetite!!!!!!!</p> <p> </p> <p>I always go to Mc Dondalds and I doubt that I will ever set foot in there after this incident</p>