BAD SERVICE

I ordered McDonald yesterday 28/01/2022 at Brackenhurst and they never deleivered the drinks ordered with the meal, when I asked Tshepo the ubber guy he told me that he did mention to Jabu who works at McDonald Brackenhurst that the order was missing and he was told no everything is in order and he also mentioned that this Jabu guy its not the 1st time he does this 2 weeks back he did the same for another customer. I called the store and advised what happened and they told me they will call me back till today I did not receive any call and Tshepo said he was going to return back with the missing items but never returned back, they charged me for this items and dont want to reimbues me.