Bad service

I ordered food on Mr Delivery and when the food was delivered it was not fresh and the cold drink cap was not properly closed. I emailed them my grievances and complaint. They responded to say they ‘Apologize’ and they are looking into the matter. On the same breath the veg next day I ordered again and I was brought the incorrect order. I sent an email again with more grievances and got the same response from yesterday. It has been a week and I have not gotten any response from Mr Delivery or McDonald’s. I am not happy about this. An apology is not acceptable when the keep repeating their mistakes and they are not remorseful or trying to be better instead I can’t even see McDonalds on my App anymore. I’m not sure if has been closed or they just blocked me from ordering or accessing. I am very upset because nobody had money to play. The app has instructions and you are asked to select what you want, I fail to understand why incorrect orders are sent out and why the food is also not fresh during a time like this. It makes us wonder if our people even care about our safety. I am not happy with just an apology when this happened for two consecutive days.... This was done by McDonalds at Diepkloof Square.