Bad service at Omonde Mc Donalds form aof lady called Marsha

I am writing this complaint against Marsha and her staff ...It's Monday evening the 1st of January 2018 at 22:40,I walked in with my boyfriend with a smile even though we were very hungry ,to our surprise there was no one on the counter,the security guy came to us to tell us that they are offline,we then told him we do have cash then he explained that they can't help us we must go via drive through ,I then told him it's unacceptable,I then requested to speak to a Manager,a lady called Marsha who is very arrogant and not pleasent to deal with told us that there is no staff to work inside they can only help through drive through,I explained to her that we not driving she then answered back with an attitude advising that we must walk to drive through...you can refer to your cameras as I believe that they are recorded,this behavior of service is totally not acceptable as the door was open and that is a 24 hours operating centre...I am devastated as it seems like McDonald's is making their problems ours and that clearly proves the lack of planning from the Management TEAM regarding schedules of employee's, which inconvenience us as customers and it is totally unacceptable and for that I need to be contacted ASAP before I escalate the matter further.