Bad service at McDonald’s

Good day

On Saturday evening 29/01/2021, I went to get a meal at McDonald’s Avonwood in Elsies river. I arrived at McDonald’s around 8pm just to be informed that they closed, the drive thru was only operating. The security guard on duty was sleeping while customers waited in a line for service. Approaching the speaker to order, the employee from McDonald’s would stop me mid order to assist another customer at the window, resulting in me having to give my order 10x over. Annoyed already, I wanted to redeem a reward from the McDonald’s app, the employee requested the voucher number but then later asked me to rather come and scan the voucher at the next window. Waiting more than 10 minutes to approach the window, the voucher on my app was already redeemed however the employee said she did not redeem it. An entire 20 minutes of back and forth she then went to ask for assistance from another employee which was also *********** and could not assist. While waiting on assistance to redeem my voucher and place an order customers waiting in the line got impatient. Eventually, they assisted and I was able to pay for my order, approaching to the collection window three McDonald’s employees felt the need to attack me because of the voucher that was redeemed. I informed those employees that, if their colleague was competent, she would not have requested a voucher number if she needed to scan it. An entire argument broke out between myself and these employees, they even insisted that I move out of the way so that they help other customers in line, I immediately refused and waited for my food. After almost an hour of terrible service, the food itself was pathetic. Cold and old fries were given. This was the worse service I’ve ever received from any McDonald’s franchise.

The owner of this McDonald’s needs to honestly reassess the employees. They are *********** and lack people and client services skills.

Please do better.

I will no longer be supporting this McDonald’s. I will also make it my duty to inform as much people as possible about the bad service I received, as well as every other customer who was in the line on Saturday.

Regards NB