Bad service and not clean

Attended Mc Donalds in Beaufort west was a bad experience. When I got the music was so loud couldn't think and kids had to play in the loud music in the play area. Eventually has to ask staff to please turn it down. My food took about 38 minutes to arrive and was a small order. I had to ask staff twice for my order. Only finally got order once I pointed out that my order was just sitting there. Before they said they would bring it to me. Restaurant was also not busy. There was also urine ok the floor I. The men's toilet. I tried to rate my experience both on the website from the slip and on the app. Website just keeps saying wrong password. App says scan QR code but there is no QR code on the slip. I won't be attending this restaurant again.