Bad service and handling of customers

Copy of the mail I sent to MacDonalds complaints dept.

On Saturday 4/11/17 I ordered a MacFeast, Spicy MacFeast and a medium Strawberry milkshake. When I collected my order I did not check it ( my mistake ). When I got home 8 km away I realized that I got the wrong order ( 1 Burger and chips - I never even ordered chips ). I went back to the restaurant and asked to speak to the manager. When I spoke to her about the wrong order I asked her about what she is going to do to rectify the problem and if she was going to reimburse me for my fuel used. Needless to say I was agitated. She just took the wrong order and went to the back. When she brought me the supposedly right order I asked her again what she is going to do to rectify the fact that I spent fuel and time to drive up and down. Her reply was that she did not call the order so it is not her problem. When I told her that I was going to lodge a complaint her reaction was a shrugging of the shoulders, as if she does not care, and walked away. Lo and behold. When I got home and took the burgers out one was cold and the other luke warm.

This was the reply ( twice );

Good Day, Thank you for taking the time to interact with McDonald’s Customer Care. We apologies for the delayed response. We have reviewed your interaction, however we require the following information so that we are able to address your interaction: 1. Time of purchase: 2. Restaurant visited 3. Your day time contact number: Please would you confirm and provide McDonald’s Customer Care with feedback at your earliest convenience so that we are able to address your experience with the specific McDonald’s Restaurant.

After I sent them a copy of the receipt and all my details ( was on the first mail sent ) they just sent me a mail requesting the same things.

A week later and nothing from MacDonalds complaints dept.

Burger King it is from now on.