Bad service

I am writing to express my disappointment and frustration regarding the treatment I received at the McDonald's drive-thru at East Rand Value Mall just now. I urgently went in at 12:00 to get lunch as normal. The lady who gave me the food confirmed my order before giving me the food, and the worst part was that I had ordered 2 Big Macs and a chicken foldover. What she confirmed before she gave me the bag with the food. 2 my surprise, I arrived at the office park, handing over the food to my colleagues. Boom, there were only 2 burgers. My chicken fold-over was not in the bag, which the lady confirmed. I tried to call in to the store; the same lady answered and said she remembered that I was there; however, I left my food. How does one go to the car, drive order, and then leave with only a cold drink? The lady, I don’t think she is fit enough to work at the store for such a brand; she then gave the phone to the supervisor, whose name is Abel. The lady refused to provide me with the name and surname of the supervisor, who failed to listen to me and instead put the phone aside for over 10 minutes. I had to call again and also spent over 15 minutes being taken from pillar to post. Such I will not tolerate, and I will visit the store again, not to cause drama but to repay the same treatment I got. Am sure that Abel is not even a South African and has the nerve to put the phone on me, whereas I am supporting the Business. That’s not a way of treating people. Am not one to curse or insult people; that’s not me, but how those fools made me feel, and the time and airtime wasted, they will have it coming. Poor service: 0.00%