Bad service

We placed an order at 19.25 and the time is 21.55 from Macdonalds in Rossetenville we received a call saying the order was on its way at 20.00 till this time we didn't receive no order or any communication what nonsense is that where am I expected to order at this time. The tracking number is ***. What kind of ****ty service is this? We paying for this to make it all worse