BAD SERVICE

FIRST WAITING TIME IS 5 MIN, I WAITED 10 MIN, THEN I COULDN'T GET A CAPPUCCINO BECAUSE THEY SAY THE MACHINE IS SUMTHING WRONG WITH, I ASK FOR A REFUND I WAIT ANOTHER 5 MIN, I GO BACK TO THE PAYPOINT TO ASK WHATS HAPPING THEN THEY COME OUT WITH A CUPPACCINO AND JUST SAY SORRY FOR WAITING, THAT IS UNEXCEPTABLE, NOW IAM LATE FOR WORK A WHOLE 15 MIN AND THE CUPPACCINO TASTE SO BAD...VERY VERY VERY STRONG....WHAT HAPPEN TO GOOD CUSTOMER SERVICE AND WHAT IS THE USE OF A DRIVE THRU WHEN U GONA HAVE THIS POOR SERVICE.