1 reviews | Active since Jan 2017

17 Jan 2017, 17:21

BAD SERVICE

<p>I am extremely annoyed and disappointed in the service that I have received from McDonald's online and the Braamfontein store. My first online order was delayed by a day, I had to constantly call to follow up and though I was given a voucher to compensate me for the poor service, it actually did not mean or do anything. On the 06 January 2017 I placed an order for a McRoyal meal and an extra large apple juice. Upon delivery I received diluted water instead of the apple juice. When I called the branch to inquire what had happened and demanded a refund or a replacement, I was told that it was too late and that my next order would be right and I would be contacted again. The Manager then insisted the juice is 100% however I received the diluted water as they ran out of syrup??????????? 100% VERSES DILUTED IS NOT 100% PURE APPLE JUICE. I paid for this and expect to be compensated. Today is the 17th and the cup is still sitting on my desk at work, I have received NO follow up, NO replacement, NO compensation or NO apology. DISGUSTED!!!!!!!!!!!</p>

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