Bad customer service V&A Waterfront branch

Good afternoon

I hope this email finds you well, I would like to report an incident that happened to me at the store and the woman who claimed to be the store manager , Sunday 12 February 2023 just after 12pm .

I have the Mcds app , I had 3700 points on my app and I wanted to redeem the hazelnut iced coffee , I scanned my app at the cashier's desk who was helping my but she told me there was an error let me scan on another desk , I did that do both desks did not scan the QR to redeem my offer .

Luckily I had screen shotted the deal , after the timeout I was told I cannot get my ice coffee because there is nothing that can be done for me , I then asked to see the manager because I still wanted to order food seperately . A woman by the name of Noni came I explained the matter to her she told me in my face that she won't be able to assist me, I then asked for her name and number for customer services , she jotted down the telephone number for the store because I called the number twice but the phone was ringing while I was instore . I was so hurt of the treatment I recieved because out of all the Mcds branches I have visited nationally Mcds v&a is the only branch I will ever visit .

So yesterday I lost 3000 points and recieved unpleasant service and the manager was not helpful . I work in customer services I know how to deal and engage with customers , if that is how employees of that branch are trained to treat customers that way then you will be losing more customers .