Bad Customer Service From Stoneridge

As I'm writing this I'm still stuck at McDonald's since I placed an order at 19:42 Stoneridge and it's now 20:34. They say the self ordering kiosk is faulty so as a customer I had to wait for almost an hour. I had to cancel it and get a refund as I had lost appetite after so much frustrating of having to wait for food for that long in this cold weather and a bad attitude from Mapitso (crew) after I handed her the receipt asking about my order. Please can someone call me so we can address this.