BAD CUSTOMER SERVICE

In August we ordered online only for us to end up fetching our own food and paying R35 delivery fee, with our 3 month old baby and older son in the cold at 9pm!!! The manager was standing on her phone unbothered and wasn't even friendly! We tried calling the store 7 times that evening and they don't even answer. The store had no customers inside when we arrived. The manager was standing at the front desk with a phone?

26th September we ordered online again thinking it would go a bit better, but WOW an hour later an agent called stating she tried calling the store but they were not answering AGAIN, i told her I'm not surprised as they never answer phones at the store. She then advised she's going to cancel the order as they didn't even acknowledge the order or anything at that point. She said she will process a refund and I'm still waiting? I emailed them and they asked the details and yet nobody got back to me as yet? This has to be some sort of joke. This was my last supporting McDonald's and their ****ty service we have to received when we at least buy 4 times a month. I'd rather support businesses who take their customers seriously!!!