Bad customer service

I ordered food for me and my 2 daughters and I waited for almost 2 hours then boom my order was canceled just like that and someone from uber called me to ask for my address then after that my order was canceled how do they do that after I waited so long for food and my daughter was crying because her food didn't arrive im very disappointed with Birch Acres McDonald's they were not supposed to take my order if they were not able to deliver in de first place now its late I have to make a plan to cook for us to eat what a waste of time if they can't use this delivery option they should just leave it not inconvenience customers.