BAD CUSTOMER SERVICE

On the 19th of May 2019 I visited the Nelspruit Crossings McDonald's, I received a horrible customer service from every staff member of the late shift, it was run about 01:15am, the Manager on duty shouted at me as if I'm not a paying customer and even went on and say I won't do anything to him, the staff on the background was all loughing and making fun of me,

The worst of it all they even called the external company to chase me just for being kind and wanted to air my request, which the HI TEC SECURITY company, the wanted to confiscate my phone coz I've already taken them a video just to destroy the evidence, and it won't on to serious harrasment verbally, then eventually I decided to go coz I had everyone against me and me alone.

Sunday at run about 10am I went back to the store and I found a gentleman by name of Lucky, Lucky listened to me and he promised me that he is going to convey the message to the senior management, then on Monday afternoon I went back to get the feedback about my issue, and I got another shocking response I was told that the Supervisor is not interested to speak to me I must just leave them in peace and I must never come back to the store either to buy or not

According to my understanding in a customer service industry this is not acceptable