BAD CUSTOMER SERVICE

I ordered on the app on 2 August and my order was sent to the wrong restaurant therefore had to be cancelled and I was very rudely told to order again not even willing to understand my financial issue that I used my last money. I was told that I have to wait 2 days for my refund. This was 2 August and it's now 6 August and I still haven't received my refund. I called now and I'm told that nothing was processed. Firstly I was inconvenienced by not getting my food and couldn't order again since I had no money. Now I must beg for my refund???

CAN I PLEASE HAVE MY MONEY BACK NOW.