Bad customer service

Lastnight at around 21:00, my partner and I decided to stop by Mcdonald opposite Flamwood Walk Shopping Centre to by take aways via the drive thru.

We placed our oder and when it came I asked the guy to not add cupholders as we have them in the car which he gladly did for us. As he was passing the drinks to me through the window, one of them spilled onto me and part of the car as the top was not put on. Instead of the guy apologizing or even handing me serviettes to wipe myself he just stared at me for about 1min and then handed me our food. So I then asked him does he see nothing wrong with this picture and he just stared at me, my partner furiously asked him in Tswana what the problem was and does he give everyone such bad service and then asked for serviettes. He roughly handed me the serviettes and just stared at me.

I then just asked for him to call the manager and he ignored me so I switched the car off and asked him again to call the manager and he said "why?" at this point I am just shocked so I simply say to him I need to report his behaviour and would like to know what happens now since half the coldrink spilt on me as the lid was not put on and it was not my fault. I handed him the cup and he lookd at it then took it and refilled it,yes he did not bother taking a new one he simply refilled the dirty one and as he was handing it back to me a lady in a red shirt came and asked the guy what he was doing that for he should have just refused and told him to hurry up.

I asked her to repeat what she had just said and to turn so I see her name and she just laughed and walked away luckily enough as she was turning I caught a look at her name tag, her name is Lerato.

I cannot believe the kind of service that one has to receive from staff especially when the fault is the employee's and not the customer.

Can someone from this McDonald's please deal with the matter and manner of approach from their staff.