Bad customer experience and lack management t

McDonald kempton park(monument street)

I had a very very very bad experience today 22 September 2024 time 7:48am

I am a regular customer in the above restaurant...I walk in sat down started to check my plans for the day in less than 20min I was approached or interrupted by Reginald Lekgare(Guest specialist leader) with a so unfriendly approach...asking me if I will place an order...that guy has seen me many times in the restaurant and I always order a meal so we started exchanging words I also ask him who said I will not order?

Am so disappointed with the McDonald's customer service...is this how you treat your regular customers?????

Is it your procedure that when I enter the shop I must order...what if I want to have a meeting and order after or what if am waiting for friend so that we can share a meal together????

Few minutes after Reginald left I thought I would sit in peace he came back with Valentina Mmamushi(Shift manager)...she was just a joke...no management skills, no customer care she can't even resolve a simple small conflict(no communication skills)

She can't answer constructive questions she couldn't identify herself name and position I had to ask her 3 times.

I love having breakfast at McDonald...but if this is how you treat your regular customer I need to find myself another restaurant that offers good customer experience.

Please fix or deal with the matter about...and give me feedback of the outcome.

Thank you.

Not a happy customer.

Bongani Nkosi ***

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