bad customer experience

Bad customer service from Mc Donald I placed an order online using their Mc delivery service, order was placed at 11h32am and I received notification that I would receive the order latest 13h15pm - 13h30pm, I called the restaurant more than once from 13h30pm trying to find out how far my order is, at 14h15pm asking how far the order is, they informed me driver just left the restaurant, when I ask to speak to the manager they gave the call to Aron after laying my complaint all he could say was I am sorry and he understands, I informed him this is not the first time this has happened and all they could do was apologise , he then gave the phone to another person his name is Atamela he's the Shift Manager at Douglasdale Mc Donald, who sounded like he could give a damn about my complaint, sounded uninterested and couldn't even be empathetic. I asked him why does Mc donald offer a service that is hard for them to maintain? they couldn't even call us to inform us of the delay our lunch hour passed and our order was no where, its only arrived at 14h30pm, this is ridiculous and the customer experience is horrible. will make sure no one from my office ever orders from Mc donald from DOUGLAS DALE CAUSE THEY HAVE NO UNDERSTANDING OF WHAT CUSTOMER SERVICE IS AND THEY HAVE NO SENSE OF URGENCY. I AM VERY DISAPPOINTED WITH THE SERVICE. if I knew this was gonna happen i would have never used the Mc delivery service and just went in through the drive in..