Bad costumer service

Good day, On Sunday the 21st of July my friend and I took our kids for lunch at McDonald's Wonderpark/Karenpark. On our arrival it was fine no queue when we ordered on the self service machines which was at 15:39 and our order no was 3329 seat no 156. 15 minutes later we called the waitress to ask ant our food and she took our receipt to inquire. She came back with feed back that our order was on the way. 10mitues later still nothing and another waitress comes and ask what we ordered and asks for receipt and we advise her tjat someone already took our receipt and she foes to check. She comes back as well and apologies and tells us it is on the way. At 4pm we are still waiting for our order and my friend complains and says she since this system started she always get this kind of service. There waitress were calling no.s and taking back some orders as they were not able to locate some of the table numbers for those orders. Then there was another guy who came and asked us to reconfirmed the order for the third time which eventually he brought. It was such an unpleasant situation and we are with kids who are complaining As to where their food was.

Please make sure that the system is sorted and please to use.