Awful service and food

When I got to work we placed an order for breakfast through my Mac D app. This was around 9h40 or so. I then received and email to confirm my order at 09h47. Your order: 348-02/02/2 ********** 0 EST: Delivery Date and Time: 2019/02/02 10:20:00 - 2019/02/02 10:35:00 My order took 2 hours, the fries were dry, the ice had melted in our drinks. I asked the driver why the delay because we order every Saturday, he said they had a system problem. They could've at least communicated this with us.