Arrived, try to order at the counter, I was told they don't do orders the till they're are only to pay

Arrived, try to order at the counter, I was told they don't do orders the till they're are only to pay. Fine... We go to this dumb machine place order they go offline... Order isn't showing on their side yet payment went off my account Took over 20 minutes to get manager to agree to give us food. They're meal that I order at almost every Macdonald which is Nazo is different