Arguing with a customer??

Popped in the store at about 08:20. First ordered 2 doughnuts and helped by a wonderful young lady. Then proceeded to order 4 breakfast buns, gave my order to the young lady and by that time an arrogant male intervened.

Please note that when a customer places an order, we do not carry a calculator in our hand bag, we rely on the cashier to give us the price. At this point the screen infront was displaying the incorrect price of R81. I then asked to split the payment with cash and card.

He continued to argue with me about the price being R102 even though the payment screen is showing R81.

Your employees need to learn that when they have made a mistake, they need to acknowledge it, accept ownership and apologise. Only after having a screaming match in the store did he come around to look at the screen and in fact see the price i was seeing.

I have always had good experiences from this particular branch but service received today was beyond pathetic!