Appauling Service and Quality

I made an order with McDonalds utilising the McDelivery service on the 5th September 2017, I do not normally utilise this service but I could not get out of the office.

The order was made around 1PM and the estimated time for delivery was 1:55PM. At 2:05PM I called McDelivery to find out where my order was and they transferred me to the branch and I spoke to a lady there. She spoke in Afrikaans and I told her that I could not understand her properly 3 times. She did not even acknowledge that I mentioned I couldn’t understand her. Thereafter they advised that they only had one driver but my food will be delivered by 2:20PM for the latest.

I had to call again at 2:30PM and 2:45PM both times where the phone was hung up on me. Eventually the food arrived after 3PM, buts what’s even better was the fact that the food was COLD, OLD and just slapped together. The food was disgusting and I actually ended up throwing it away!

I was told by the McDelivery Manager Tsepo that I would be contacted immediately by the restaurant manager which in turn never happened.

This is why people stop going to McDonalds! I have bought McDonalds twice since being in Cape Town and the service and quality of food is pathetic and disgusting.