Appauling service

I have never had an issue with any delivery service , let alone Mcdonalds delivery app. Today I ordered meal at 13:15 and never received my delivery since. I received 2 emails to confirm order in transit while sitting outside incase I miss the delivery guy. I then 45 min after 14:00 when I am suppose to be receiving my delivery I then received email saying delivery in progress . 30 min later I then received an email saying order delivered. I have already emailed McDonald's after the 1st 45 min late wait and no response since. I am definitely not going to be using this app again or there dwlivery service ever again.

No apology received or explanation given.