Appalling Staff Competence Jorissen Str, Johburg CBD.

<p>I am absolutely irate, fuming of staff incompetency at your Jorrisen restaurant in Johburg central. Being the possible civil unrest expected today April 7th, I made my way from Pretoria to Johnburg at 5am this morning to drop off a contract bid due at 11am. The prospective clients offices is a block away from your Jorrissen restaurant. I was pressed to make use of a bathroom and decided to walk into your restaurant and have a breakfast while i await the client doors to open at 8am. Upon entering there was a very long line of patrons all patiently waiting their turn to be assisted. As mentioned I was pressed to make use of a bathroom and I decided to make my way to your facility. A security guard stopped me and mentioned that I needed a proof of purchase to make use of the facility which I didn't object to initially. I explained that i was pressed and that I would make a purchase as soon as I finish what I needed to do, he objected and I asked to speak with management to better reason with someone who could be reasoned with as the security was possibly just working under instruction which is understandable. I explained my situation yet again and The Good Lord behold I was met with the same objection. The "supposed" manager Serame Nthuka said I had to leave money to prove my commitment to a purchase. I pulled a R1k in cash and wanted to hand it to the security so I may proceed with my intentions and YET AGAIN I'm met with objection. At this point my patience ran out and I asked what was the logic behind this lack of basic common sense? The manager referred me to a printed notice that says "for safety and security reasons only patrons with proof of purchase may make use of the upper dinning area" at this point I was at a lost for words. WHAT DOES THAT NOTICE HAVE TO DO WITH USE OF THE OBLUTION FACILITIES?? I ask you with tears in my eyes? I told them it was unacceptable to be taken for a fool like this and I stormed off and made my way to the Virgin Active Red health club of which I am not even a member off and they had no issues with me making use of their facilities. It is PATHETIC that a patron can't reason with your employed staff and I really do think you need to re-evaluate your customer conduct as in all instances in life not just business everything is not black and white and my story in any ordinary sensible person was not confusing. I do expect communication about this issue I had today and I do expect some form of communication is passed on to your staff and they had no fears about me taking this further. Which leads me to believe that this specific restaurant has a habit to treating customers in this manner. Check your CCTV footage too the incident happened just after 7am this morning at your entrance.</p> <p> </p>