Appalling Service from McD's Retail Crossing

<p>Service recevied last night on the drive through by Lungile was appalling. It wasn't the first time this was happening, but I had to queue on the drive through for about an hour when there was only 4 cars in front of me. I was given a lousy excuse about the audio system had issues and was mixing up orders. Well, this wasn't the first time I had this experience, it happens frequently. From my observation, you have a few people at the outlet, about 3, most times 2 on the evening trying to service a number of cars, and they can't cope. Even if the systems were acting up, does it not stand to reason, that you would have an additional person to assist those taking and auctioning the orders, as opposed to only two people mani going that? Why does this incident, of massive delays only happen in the evening? During the day, even though slow, it is not as ridiculous as evenings are. The area is busy, residential property is huge and therefore the need for fast food is quite high. Greatly appalled and this ridiculous service. To top it all of, the slip is not even clear, no attention to detail and another way to rob clients of their hard earned monies. </p>