Appalling service from Mc donalds and Mc delivery in Isando Kempton park

I ordered Food this morning via mcdelivery at 10:15 am with the payment being made online. The money went off my account and I never received my order, while tracking it had said it was delivered but I never received it! The service is terrible as I called the mcdelivery for queries and they kept telling me my order is on its way. The last consultant I spoke with gave me the wrong number for Mc donalds Isando even and I canceled my order and have been told I must wait 7 days for my refund, this is bull**** and I have never received such appalling customer service my entire Monday has been spoiled.