Appalling service!

I’m infuriated with the quality of service I received from Macdonald’s Milnerton.

Order 72232 was placed at 19:37 with an ETA at 20:10.

I was charged R111.90 and at 20:06 received an SMS stating my delivery was cancelled, and that I should contact MacDonalds Milnerton.

After multiple failed attempts to reach the branch, I called customer care and was greeted by an answering machine providing misinformation about a non-existent live chat feature on the Macdonald’s website.

The head-office numbers were of no help, since operating hours had lapsed, leaving me with no means of resolution.

My last recourse was to reach out to them via email, since I have not been refunded! How was my order accepted if there was no intention of delivery?! And if delivery was intended, let it be known, I have received nothing!

I demand an immediate refund or else this will be plastered over social media. This is unacceptable and no customer deserves this kind of treatment. I am a regular patron of the franchise and not once has this happened to me.