Appalling service

I was at cradlesrone Sunday I went into McDonald's app did spin won a meal then before I selected which meal from two options that popped up I decided to go into McDonald's order three happy meals paid then asked helped on the app and everyone called lerato apparently she's supposed to know the app however I can tell you I regret even spending my money I spent 30mins and no one could help with claiming my meal and that stupid lerato kept on helping other clients my wife and I ended up going to buy food elsewhere after deciding to take takeaway for our kids, McDonald's please train your staff on your app I'm so appalled I regret using my money where I don't get good value of money