Appalling customer service

First I'd like to thank McDonald's for bringing to us such nice offers and great discounts via the APP.

I went to McDonald's Workshop in Durban today...I wanted to redeem the egg****in meal with coffee from the APP. this lady cashier at the till had such a stinking attitude. She didn't greet, and didn't show any knowledge of what I had on the app while it counted down. She asked me what it was, 8 kept quiet seeing I was the one who greeted her while she pulled her face and moved from a till she was at, to another didn't even say I must come we will use the other till. So, she called for a guy at the back to come and tell her what this was, the guy told her it's an egg****in. And showed her how to redeem. I paid and took my slip, stood on the side and observed her serving the next customers. She has zero customer service, she made 3 people who came after me just as mad as I was.

It was unfortunate that the customers after me were redeeming from the APP as well. Unfortunate for her really because; most McDonald's staff from many outlets have such a terrible attitude when we redeem from this APP. somehow they don't like it when we do. Nonetheless, Mbali C at the workshop Durban takes the cup when it comes to awful customer service. I don't know if the manager at this outlet is lenient and lets their staff treat customers anyhow or something. What infuriated the most was when she packed my chips, because who ever was packing my chips behind did not pack the chips. She grabbed the packet with her hands which she had been using to take cash from various customers and rounded orders with on the till, no gloves and put it in the bag. I threw away the chips because I was grossed out of the way she had them all over her hands. Unhygienic handling of my food! When she asked me how many sugars she wasn't looking at me she was serving another customer taking their order. So I didn't respond. She asked me 3x then I responded because I'd had enough of her sass. She's extra. I was disappointed to have not found the slip in the bag after leaving because I was rushing to work. I think my order was number147 or 141 I don't quite remember. May we have the manager of this outlet out in the open and school his staff. Morning or noon we are customers and don't deserve the crass behavior if such a kind. I won't ever be buying from this McDonalds again. That Mbali C cashier put me off for real. We don't use the option redeem because we are any less better than anybody she believes is. We use it because it is available to us. Such attitude towards customers is unacceptable. The worst thing is, the shop was not even busy. It was around 10h23am.