Appalling conduct at Mc Donald's Hillbrow

To whom it may concern.

Dear madam/sir.

I'm a regular Mc Donald's customer all around Pretoria and Johannesburg.

But I am truly appauled by your Hillbrow branch. This is the second incident that I fight with the manager.

A female who refuses to take accountability and refuses to identify herself. Three weeks back I order a sausage and egg mc ****in meal and to my horror the manager has no gloves and is on HER PERSONAL CELLPHONE while on the floor during her working hours. The truth is that I really wouldn't have noticed my meal was being handled without gloves if she was not on her phone.

We had an argument and a lady named Ntokozo proceeded to rectify the error by using kitchen clamps to carefully prepare my food to which I was satisfied.

This morning I walk in and see a male staff member touching my food yet again with his hands. When I requested refund they wanted the receipt. I refused because I wanted the receipt as proof that I was at your store. After taking a photo of receipt I gave it back to them. The manager refused to refund me.

Please check the footage for today we had a huge screaming match as the manager was very rude and condescending. It was rough. It was Bad and energy consuming. Two other customers had to ask what was going on and intervene.

Your manager was enraged, hateful and barked at me. I barked right back. She spoke to me as if we are neighbors or women who share a boyfriend or *** partners. She was OUT OF CONTROL in the literal sense. Almost demon possessed.

Mc Donald's you are setting your staff and their restaurants up to fail. The store is ill equiped with *********** staff who are defensive and vile.

The manager has a deep seeded hate for her job and takes customer concerns as "sword cutting" criticism. I'm worried about her because she seems overwhelmed, demoralized, weak and takes challenge to people like me who are concerned about how THEIR FOOD IS PREPARED.

There is no sign or disclaimer to explain the non usage of gloves. Food is touched at whim and I don't see them sanitizing anything. You could make us sick.

Your manager is only human. But she refuses to find kind and reassuring ways to satisfy customer concerns when it comes to hygiene. She is venomous and wounded. And cannot articulate why gloves are not used.

Mc Donald's you are setting your staff up to fail. Would it hurt so much to implement fair and effective training for everyone? Why can't you give team build events or better hospitality training as Managers are captains of the ship. Her junior staff are neat and presentable. Her hair sticks out of the hair net. Tattoos are shown all over and she is generally crass.

I'm not always right as the customer. However in the food business the customer enjoys their meal better knowing that care and professionalism is used when the food is made.

I don't mind the loud gospel music in the store or a relaxed environment for your staff but the neglect really shows overall. Is this because the store is in a black underprivileged community?

I left without a decent meal or my refund. And Mc Donald's you have cost me taxi fare of R26.to get home without sound resolution because your manager wants to be ugly and crude. This will backfire badly. Even for the staff that try to make an effort.

I don't want a free meal. I would like someone from head office to take me seriously and intervene. Someone neutral. I would like my refund and cost of taxi fare for the inconvenience caused.

And I will forever insist on the highest quality hygiene standards from the world's number one fast food restaurant. Please stop compromising on the health and human emotion of your loyal customers.

There is just no excuse.

Please revert soonest with a face to face human interaction.

Regards

Ms Mlambo ***