App

Last week Thursday just after 7pm I decided to order from McDonald's Norkem Park through the McDelivery app, despite having received appalling service on 2 different occasions before, I decided to give them the benefit of the doubt once again only to be disappointed, again.

About 50min after I made my order on the app, I received a call from the actual store informing me that the driver had gone back to the store due to "no answer" (Mind you I specifically stated on the app as a side note that I do live with other tenants and that the driver should call when he is outside). The lady quickly resolves the issue by telling me that they will make me a fresh batch of food and the driver will return, at this point there's no fuss and I'm just happy about the fact that I will be receiving a fresh batch of food.

The driver then returns an hour later with the food, I pay and he leaves. When I open the bag I notice that firstly they have given me the wrong burger and both burger boxes and the bottom buns are soggy, at this point I am fuming because they had obviously not given me a fresh batch, instead they had given me food had been sitting for an hour, the only thing they changed were the chips which came warm. (The last time I had ordered from them they did the exact same thing and I actually refused to pay for the food)

I then call the store to no avail so I tell myself I will call the next morning hoping to get an answer. When I call the next morning I explain my situation in which the gentlemen I spoke to understands and tells me that he will investigate the matter and I will receive a call with some feedback. It is now Wednesday and I still haven't received feedback, I am utterly disgusted because I feel as though I've been a loyal customer to McDonald's, what makes matters worse is that they have disappointed me not only once but 3 times. When I had threatened to escalate the matter the second time, I thought maybe because of my bad experiences with them they will make a conscious effort to make sure I receive superb service next time I order which was clearly not the case. My food on Thursday came up to a total of R178.