Andre @Cape road MCD has NO CUSTOMER SKILLS

On the 13th of September 2023, I visted McDonald's Cape road. I was there to use a upsize deal on the app and with the saving buy a few extra items. I was told the code did not work. Lazola, shift supervisor jumped into assist. What a jewel!!! He was friendly, efficient and quick. A pity his boss André did not show the same level of dedication as Lazola did. I was told flatly via Lazola that the system had an issue and it was reported and he(André) cant do anything about this. He didn't even have the decency to tell me himself. Lazola was soo apologetic and helped with everything. If it wasn't for this I would have left and gone done the street to Steers.

Not that I expect special treatment but have the decency to get up and apologise yourself! This is a franchise and you do have the authority to make this decision! MAKE IT!!!