Always a disappointment

You guys are the ABSOLUTE WORST! From getting our orders wrong for the past 9 times, to not even bothering sending a toy for my kid AT ALL! it's a service we're literally paying you guys, but if you can't get ONE or TEN orders right, why do we still order from you guys! My husband has complained on the Uber app so many times, but you guys don't even have the decency to reply OR reimburse us!