Additional Charges

I ordered a Chicken Fold-over. I however did not want garlic mayo on the fold-over and requested that it must be substituted with normal mayo. When I paid for the item I was charged an additional R3.50 for the normal mayo. When I inquired with the manager about this, she informed me that they have been instructed to charge for additional items.<br> I however did not ask for an additional item, I asked for an substitute.<br> This means that I have to pay for the additional item and on top of that McDonald's keeps my helping of garlic mayo that I did not want. Wow, extra profits for doing absolutely nothing. I just wonder how many millions is made by McDonald's on an annual basis worldwide by this practice.<br> This is probably another example of big business that exploits the consumer. The R3.50 is not the issue here, it is just the principle of the matter.<br> My order of R73 order means nothing in the big scheme of things at McDonald's, but I will in future rather spend my R73 somewhere else.