Absolutely ********** Service,😠😠😠

These people sabotaged what could have been the most memorable and special day for my child ,i actually don't even know why they even bother going to work because they don't know what they are doing there it's just a place full of bodies moving around with no direction. On the 15th Jan i went to Mcdonalds in Springs to enquire and book for a birthday celebration ,got there@3 but the booking was only done@4o'clock because apparently there is only one person responsible for the kiddies dept .They all ran around like headless chickens looking for a book to jot down the details,i dont know how many times i went to the till to find out if that person will actually attend to my request that alone should have been a sign of more worse things to come but i was patient because i really wanted to do this ,then some woman named Belinda came to assist strugged to complete that document although i was told that it's her department she knows the ins and outs,a smooth talker everything she said was too good to be believable. We wanted to do our own decor for the celebration but she said noo all will be provided. Fast forward to the day more bull**** followed which made me more angry,there was about 15 balloons hanging up on the window,although we were late but they were also not ready for us,a girl named Prisca was busy complaining that she can't put up those balloons this and that in the meantime she's busy popping up some of them and she also damaged the age number for the birthday girl without telling me ,together with some of her colleagues they tried to put sellotape on it but already there was nothing she could do to inflate it ,she could have had the decency to let me know or at least apologise but nooo she carried on with whatever she was doing and ignored us.I asked to see the manager and they brought a clown that posed as a manager her name is Mpho she said the person who damaged the balloon must go buy it ,what kind of a leader says that? Managers are supposed to take ownership of such situations and not give out their staff to vultures why is she there in the first place if she cannot ensure that the place is run smoothly,the service was very pathetic to an extent that they left us in the room for about 15minutes without communicating as to whether we should continue or what .When she came back she said everything we were told is a lie and that the Belinda girl is a cleaner that knows nothing about arranging a kids birthday party so question here is why was I reffered to Belinda in the first place if she is a cleaner? Who is to blame here because i am a customer when I get to a place i expect service not people to tell me their job titles ,i mean if we are wearing the same uniform then we should speak the same language is it not so? The mess could have been avoided if everyone takes their job serious otherwise why wake up in the morning if you know you won't do what you are hired for? I am honestly beyond disgusted ,there hundreds of unemployed people out there who would do an excellent job than what I experienced there We even had to ask and wait for the baby's chair because we were told that they only have one and it was still in use ,pathetic that is all i can say.At one point one lady came pass ,she was also identified as a "manager"they said she needs to come and explain i don't know what and her words were 'akedikeni nna i just came back from church" and she carried on going wherever😠😠😠😠😠 I am dissapointed and still angry about this whole fiasco because they spoiled this day by being ***********,inconsiderate and not prioritising all their customers ,it is not fair at all.They all need to go back to the drawing board honestly because they have lost the plot😠😠😠😠😠😠