A total disgrace

I am furious at the whole McDonald’s South Africa team. First of all when I went to the Wingtip branch in Sinoville, Pretoria the other day, I was greeted by the desk cashier sitting way in the corner on he rphone sognalling me to wait as she finishes her call. Once she came over (with very slow pace) she was very annoyed and unfriendly. Now, today when I took my wife and daughter to the McDonald’s at Atterbury Value Mart in Pretoria East, I was met by somewhat novice staff who lost me one of the spin to win cups by simply telling me the scan did not show on their system, even though it went through on both my wife and my phones and it beeped and showed up on the register each time. Now they wanted me to pay for the one cup and I refused so they only gave me the one cup. Then they had wasted so much time that we lost a double-mcflurry deal while trying to redeem it. Utterly useless and slow service! Lastly: the McDonald’s app sucks. None of the pages work properly for instance the “rate your visit” page returns an error and the “contact us” page also just replies with “oops! Something went wrong”. What a disgrace. Ray Kroc would be furious and shut McDonald’s South Africa down if he had to see how they opperated.