2h15min Pathetic

2H15Min for 4 items by McDonald's?

I do apologize for complaining on fb about something so silly but after Tonight I think it is necessary. As you can see on the slip we placed an order for delivery at 19:16, it was said that the estimated time of delivery would be 15-20min making delivery no later than 19:35 at 19:40 the app said that the order has been delivered *which it was not* we gave McDonald's a call and they said that there driver was in an accident so the food will only be delivered in 10min making delivery at no later than 20:00 which we could understand. At 20:10 we called again to find out where the delivery is and the same lady told us that it will be another 15min by this time we are all annoyed and wondering how can it take so long seeing that we are littrally 2km away. At 20:40 we called again and believe it or not they said another 20min until it'll be delivered. At this point I had enough and requested to cancel the order. At this time we drove to McDonald's and requested to speak to the manager after 5min of waiting for the manager she came out *with a EXTEME case of pinkeye that she was rubbing and then proceeded to touch almost everything in the shop food included* we told her the story and she explained that the driver drives extremely slow and she is sorry. After this whole thing I couldn't care less anymore since it has been 2h15min since we placed the order. We asked for our order which took 15min to make after they brought the wrong order twice. Now the next step was to pay. At this point I thought nothing else could go wrong. She then took 5min and a calculator to calculate the total minus the R10 delivery fee. She gave me the card machine which I have to add *she had no clue how it worked* I processed my payment and the next thing I know the machine has no paper.... The manager then proceeded to tell me that my transaction was declined, because she explained to me that when a transaction is approved normally it would print a receipt. After I explained to her twice that there is no paper she decided to believe me and put more in. I have never seen such incompetence and unwillingness to help a customer. I do understand that McDonald's is no fine dining but surely someone has to have some idea what they are doing. #terribleservice #McDonalds #Jeancrossing