1 hr horrific experience that left me traumatised

McDonals Ottery - happened on the night after the 21st April 2026

Horrific experience for 1Hr Used the first machine to pay for my points.. purchased 1xBig Mac 1x4piece nuggets and 1xWedges before 18:00 and received no receipt, machine message said go to desk for a receipt.. there was absolutely nobody at the desk.. everybody in the store was waiting longer while the staff working inside was concentrating more on the drive through.. cars were going around the drive through being served before us and entering after us who were inside the store.. one of the customers noticed this and shouted that this was happening.. the other customer with her 2kids were being asked by her kids why are they taking this long.. our orders on the board disappeared from the collection area and still nobody came forwards to assist.. the customers who shouted and caused a scene in store due to no service and waiting so long got at least served after waiting for over 30minutes due to their demand for it.. i was sitting quietly waiting for my order number 3027 as it displayed on the machine at the time of purchase. No receipt.. no staff assisting.. no help. When a staff member passed i enquired about my order after 45 minutes and a beautiful young lady told me that they lost my order.. asked to see the receipt that i never received and asked me what i ordered. I said i cannot even remember the order but eventually remembered and told her. Thereafter, she called Thabo to assist as she still could not find my order on the counter.. still asking me what did i order now in front pf Thabo.. i answered again.. this continued for a whole 10 mins extra as i mentioned my order after asking me what my order is, while searching for my order manually inside as they both did not know how to work the counter till to retrieve my order.. as i was saying my order countless of times, Thabo did not believe me and told me that they need proof of order and without that they cannot do anything.. 11 minutes has passed now explaining and asking then how could they loose my order even and Thabo and nobody could work the till to retrieve the order.. he called someone over the phone to ask and only after that he managed to get my slip and process the order.. that 11 minutes was also very stressful for me as i had to answer his questions while he looked at me in disbelief, continually asking me the same question over and over as if i was lying.. within that time also he wrote 10 piece nugget as i could not remember how many pieces and eventually brought me the nugget and burger in a bag explaining that they still making the wedges.. after receiving the slip he grabbed my bag abruptly to the back to make the nuggets to only 4piece. At this point i was annoyed, frustrated, felt disrepected, ignored, utterly disgraced.. there was people who cane after me who ordered coffee.. who also complained about their coffee order taking long and they served them eventually. I asked for a supervisor.. Thabo said he was a supervisor.. i asked for a manager.. Thabo said he was the manager.. but his name bag says assistant. i asked if he could give me a free drink for all the trouble, he said he will get into trouble with Mcdonalds if he gives out any free items.. i said its for inconvenience that i felt.. he continued to state that its not possible without proof of purchase. 1hr has passed and i advised Thabo that i will put in a complaint as i do not want anyone else to feel the way i just did right then.. extremely disappointed in the equipment as well as the service (actually lack there of).. and the incompetence of them not being able to know how to use their own machines for reprinting receipts.. as well as them loosing my order. I used my points and this was not the first time that those machines never printed my receipt.. but previous times after feeling a panic that i have not received a receipt and nobody serving at the counter, i usually call them from the back to assist me with one so that i feel safe.. this time.. i trusted the process and this is what happened.. feel like never going there ever again.