Inconvenience and disrespect

I am a regular customer at McDonalds Standerton. I ordered breakfast at McDonald’s Standerton at 10:12, I then arrived for collection at 10:31. On the app I orders and paid for my order. The McD app had instructions of having up to 2 hours to collect my order. The manager told me they cannot give me my order as their breakfast time ends at 10:30. I then requested that they make means as it is not my fault as a customer. The manager said there is nothing they can do. I asked for an alternative meal, the manager said they cannot make anything for me. I requested for a refund, again they said they cannot give me a refund as I purchased on the App. What kind of atrocious response is this as the App and the store must be in sync. Now I was inconvenienced and did not have anything to eat. I left without receiving anything from my order whatsoever. Never again will I be purchasing at that store just because of this disrespect I received. I work in Retail as well and that is no way to respond to a customer especially if the fault is not on my end.