Negligence and Poor Customer Service

Yesterday i went to Mac Donald's drive thru in Bellville Cape Town .The cashier gave me 2 torn R10 and she was aware of that hence she gave me the money folded. only to release at home the money was torn to a point where i can not buy with it anywhere .I called store today spoke t the manager named Rovi who said will look into th footage. The manager called back not even apologetic about the incedent . He told me there was nothing wrong with the money and there is nothing he could do about it.

He sent me the footage which confirmed my story . He asked what do I want him to do because he can give me the money I must come and exchange it in store . I informed him I can not use R60 taxi fare to fetch R20 , its either he do me a voucher or speak with the nearest Mac D so that I return the money to them.

All in all there was no solution as he said its on me what I want to do which is come in store and exchange the money on my expense.

I am very upset the manager does not care or give remorse it was if he was doing me a favour .