Bad service

I had phoned ***, several times between myself and my spouse only to obtain information about the Clinic since no one answers the Clinic number of ***. The phonecalls were either unanswered or after being answered, the lady that answers the phone is abrupt and cuts the call. The phone calls are made at our expense. If the person that answers a phonecall in that manner, I wonder what level of service would've given to the patients. It is so disappointing that professional and good etiquette is of no value, it's in contradiction to McCords values. Pathetic.