NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About McCarthy Ford Silverlakes
How is McCarthy Ford Silverlakes rated on Hellopeter?
Hellopeter has tracked McCarthy Ford Silverlakes across 5 reviews. McCarthy Ford Silverlakes hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used McCarthy Ford Silverlakes? Write a review to help others decide.
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
McCarthy Ford Silver Lakes: Our Kuga Went In Driveable and Came Out Undriveable
Very disappointing experience with McCarthy Ford Silver Lakes. We drove our Ford Kuga to the dealership on 4 Aug 2026 for a normal service and with what appeared to be a relatively minor spark plug issue. After work was done on the vehicle, we were advised that it can no longer be started. We then instructed our attorneys to assist us. Our attorneys wrote to McCarthy on Friday 14 August 2026 asking them to explain exactly what was done to the vehicle, why it can no longer start and how they propose returning it to the driveable condition in which it was delivered. Despite further escalation to McCarthy and Ford earlier this week we have still received no response. All we want is an explanation of what happened to our vehicle and a sensible proposal to resolve the matter. Just not good enough Bidvest McCarthy and Ford.
1 reviews | Active since Aug 2026
McCarthy Ford Silver Lakes: Our Kuga Went In Driveable and Came Out Undriveable
Very disappointing experience with McCarthy Ford Silver Lakes. We drove our Ford Kuga to the dealership on 4 Aug 2026 for a normal service and with what appeared to be a relatively minor spark plug issue. After work was done on the vehicle, we were advised that it can no longer be started. We then instructed our attorneys to assist us. Our attorneys wrote to McCarthy on Friday 14 August 2026 asking them to explain exactly what was done to the vehicle, why it can no longer start and how they propose returning it to the driveable condition in which it was delivered. Despite further escalation to McCarthy and Ford earlier this week we have still received no response. All we want is an explanation of what happened to our vehicle and a sensible proposal to resolve the matter. Just not good enough Bidvest McCarthy and Ford.
1 reviews | Active since Mar 2022
Ford Ranger 2021: Sold Peace of Mind, Delivered Frustration
I escalated my concerns to Ford and the dealership regarding the warranty that was sold to me — a product that, in my experience, is completely misaligned with the “peace of mind” it promises. While I do acknowledge and appreciate that the dealership stepped in and covered the repair costs that the warranty refused to pay, that is not the point. I paid for a warranty specifically to avoid situations like this. Instead, I am left relying on goodwill rather than the product I purchased. Within just six months, I had two separate issues, and on both occasions the warranty failed to deliver — including rejecting a claim for a basic component like a boost pipe. This raises a very serious concern: what exactly does this warranty cover, and what happens when a major failure occurs? I understand the warranty is underwritten by a third party, but it was sold to me under the Ford Motor Company brand and recommended by the dealership’s F&I. From a customer perspective, that makes Ford and the dealership fully accountable for the product. Passing responsibility to a third party does not change the customer experience. The claims process itself appears to be an administrative gamble — slow, uncertain, and dependent on whether the dealership believes they will be reimbursed. That is not what any customer expects after paying for extended cover. What is equally concerning is the way feedback has been handled. After submitting an honest review, I was contacted and challenged on my rating rather than engaged with constructively. Despite raising these concerns again, there has been no meaningful follow-up or resolution. At this point, I have lost confidence not only in the warranty product, but in the overall aftersales experience. If this is the level of support customers can expect, it becomes very difficult to justify purchasing from Ford again.
1 reviews | Active since Mar 2022
Ford Ranger 2021: Sold Peace of Mind, Delivered Frustration
I escalated my concerns to Ford and the dealership regarding the warranty that was sold to me — a product that, in my experience, is completely misaligned with the “peace of mind” it promises. While I do acknowledge and appreciate that the dealership stepped in and covered the repair costs that the warranty refused to pay, that is not the point. I paid for a warranty specifically to avoid situations like this. Instead, I am left relying on goodwill rather than the product I purchased. Within just six months, I had two separate issues, and on both occasions the warranty failed to deliver — including rejecting a claim for a basic component like a boost pipe. This raises a very serious concern: what exactly does this warranty cover, and what happens when a major failure occurs? I understand the warranty is underwritten by a third party, but it was sold to me under the Ford Motor Company brand and recommended by the dealership’s F&I. From a customer perspective, that makes Ford and the dealership fully accountable for the product. Passing responsibility to a third party does not change the customer experience. The claims process itself appears to be an administrative gamble — slow, uncertain, and dependent on whether the dealership believes they will be reimbursed. That is not what any customer expects after paying for extended cover. What is equally concerning is the way feedback has been handled. After submitting an honest review, I was contacted and challenged on my rating rather than engaged with constructively. Despite raising these concerns again, there has been no meaningful follow-up or resolution. At this point, I have lost confidence not only in the warranty product, but in the overall aftersales experience. If this is the level of support customers can expect, it becomes very difficult to justify purchasing from Ford again.
1 reviews | Active since Dec 2023
Ford Territory – Repeated Major Failures and Extremely Disappointing After-Sales Support
December 2025 I bought a Ford Territory from McCarthy Ford Silverlakes. Within 6 months the starter gave in leaving me stranded in the middle of traffic. I had to get my insurance to tow the car back to the dealer. The starter was eventually replaced and no feedback was given why the starter gave in. 6+ months later, the engine light came on. I took the car to the dealer, they returned with the light off. I took it right back the next day for the same issue. I'm was told that they want to replace the engine. The date for the engine to be replaced was said to be in January 2026. No confirmed date given. They were willing to provide a courtesy car but I will be liable for a possible amount of up to R40000 for excess should something happen to the courtesy car. Both Ford SA and Mccarthy ford were not willing to reduce this excess amount and showed no sympathy for an issue that is Ford's and for the inconvenience they have placed me in. At this point I regret doing business with Ford. 18 February 2026 The above post was done about 2 months ago. In the first 6 months the starter broke and needed to be replaced. 6 months later the engine broke and was replaced. 2 weeks ago I got the car back with a new engine. I'm now stuck in the dark at 7pm with an apparently new engine that stopped and will not start waiting for a tow truck. My worst buy ever. My worst experience ever.
1 reviews | Active since Dec 2023
Ford Territory – Repeated Major Failures and Extremely Disappointing After-Sales Support
December 2025 I bought a Ford Territory from McCarthy Ford Silverlakes. Within 6 months the starter gave in leaving me stranded in the middle of traffic. I had to get my insurance to tow the car back to the dealer. The starter was eventually replaced and no feedback was given why the starter gave in. 6+ months later, the engine light came on. I took the car to the dealer, they returned with the light off. I took it right back the next day for the same issue. I'm was told that they want to replace the engine. The date for the engine to be replaced was said to be in January 2026. No confirmed date given. They were willing to provide a courtesy car but I will be liable for a possible amount of up to R40000 for excess should something happen to the courtesy car. Both Ford SA and Mccarthy ford were not willing to reduce this excess amount and showed no sympathy for an issue that is Ford's and for the inconvenience they have placed me in. At this point I regret doing business with Ford. 18 February 2026 The above post was done about 2 months ago. In the first 6 months the starter broke and needed to be replaced. 6 months later the engine broke and was replaced. 2 weeks ago I got the car back with a new engine. I'm now stuck in the dark at 7pm with an apparently new engine that stopped and will not start waiting for a tow truck. My worst buy ever. My worst experience ever.
1 reviews | Active since Feb 2025
Extremely rude used vehicle manager
I honestly believe that Craig Tate, manager at the used vehicle department, is the rudest human alive. He absolutely has no idea how to work with clients. My husband took his Mahindra in for a service yesterday and when he went to pick it up, he was looking at a car he was interested in. Craig came to him and rudely and with an attitude asked if there is something he can help him with. My husband asked him why the 2025 model was so much cheaper than the 2023 model. Instead of explaining the reason, he was so rude and with an attitude(again) asked, and I quote: "Stel jy belang in 'n kar of gaan jy aanhou *** vrae vra?" That is so unprofessional and I cannot believe such a big company employs such rude people.
1 reviews | Active since Feb 2025
Extremely rude used vehicle manager
I honestly believe that Craig Tate, manager at the used vehicle department, is the rudest human alive. He absolutely has no idea how to work with clients. My husband took his Mahindra in for a service yesterday and when he went to pick it up, he was looking at a car he was interested in. Craig came to him and rudely and with an attitude asked if there is something he can help him with. My husband asked him why the 2025 model was so much cheaper than the 2023 model. Instead of explaining the reason, he was so rude and with an attitude(again) asked, and I quote: "Stel jy belang in 'n kar of gaan jy aanhou *** vrae vra?" That is so unprofessional and I cannot believe such a big company employs such rude people.