1 reviews | Active since May 2012
Rotten food
<p>I bought 2 packets of McCain Oven bake chips expiring on Feb 2018. I put one packet on the oven preparing for supper. When I removed it the was a bad smell. I then decided to use the other packet but then the same thing. </p>
Good day Nompumelelo,
Thank you for contacting McCain Foods. We apologise that our product has not met with your expectations.
Kindly keep the pack for reference purposes until a McCain Consultant has contacted you.
Kind Regards
McCain Foods
Good day Nompumelelo,
Thank you for contacting McCain Foods. We apologise that our product has not met with your expectations.
Kindly keep the pack for reference purposes until a McCain Consultant has contacted you.
Kind Regards
McCain Foods
Then I got an sms saying here is a R20 voucher to use at Checkers when you buy for R50. N***
Then I got an sms saying here is a R20 voucher to use at Checkers when you buy for R50. N***
Good day Nompumelelo,
Our records indicate that you were sent a R20 and R50 SMS voucher as replacement of the 2 packs of product that did not meet with your expectations.
As per our email of 26 January and from your complaint description, it is almost certain that at some stage the product has been through severe thermal abuse (i.e. thawed and re-frozen). Frozen foodstuffs retain their freshness and nutritional value while properly frozen, but tend to lose their colour, flavour and texture through a temperature abuse cycle. Due to the frozen nature of our products, we continue to address these types of challenges throughout the supply chain of transporters, distribution centres and Retailers, to ensure that you, our valued consumer, receive the best quality McCain product.
If we can be of any assistance to you in the future, please do not hesitate to contact us on our toll free number ***or alternatively on email at ***.
Good day Nompumelelo,
Our records indicate that you were sent a R20 and R50 SMS voucher as replacement of the 2 packs of product that did not meet with your expectations.
As per our email of 26 January and from your complaint description, it is almost certain that at some stage the product has been through severe thermal abuse (i.e. thawed and re-frozen). Frozen foodstuffs retain their freshness and nutritional value while properly frozen, but tend to lose their colour, flavour and texture through a temperature abuse cycle. Due to the frozen nature of our products, we continue to address these types of challenges throughout the supply chain of transporters, distribution centres and Retailers, to ensure that you, our valued consumer, receive the best quality McCain product.
If we can be of any assistance to you in the future, please do not hesitate to contact us on our toll free number ***or alternatively on email at ***.