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Item: McCain South Africa
Rating: 2
Author: Elana S

I bought a pack of McCain frozen brocolli. I have bought this product before and loved it, but with this particular bag I was unhappy. The stems of the brocolli was white. I thought it was just because of the way it was processed and boiled it, but the brocolli was limp, bitter and extra white on the stem parts. I phoned the customer care (unfortunately I lost my ref number) and geve the details of the pack. It onky expires in March 2017 so has no reason to look like that. I was told I will be sent a letter to stay informed of the investigation. I got no letter. I didn't get even a refund which is what normally happens, not so? So no feedback, no letter and a pack of white brocolli I can't use. So maybe the tagline should be changed to: \Before you buy McCain - think again.""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;573704;357;16;2;0;1;0;0;2;16/01/21 15:59;234;NULL;16/01/21 13:49;16/01/21 12:05;Prepaid Customer being ********** ;6,11E+12;;***;Please explain to me what Vodacom does with the monies paid for prepaid DATA, As a prepaid customer I purchase my data monthly 3gig and some times I get to use it all and some times I don't but if not used I lose the data that is still available, which I Feel is not fair as I paid for that data, used or not used, January I still had about 2gig data available which I lost because it EXPIRED. and the reason I did not use all my data was that I needed to got to hospital and needed data to communicate with my family.( what ever is not used should be carried over for at least a month). DO we as prepaid customers not get the same internet data perks as contracted customer, where their data is carried over if not used, I think that this is ************** against the prepaid customers who does not want a contract and prefers to pay as they go, So I think that Vodacom needs really start looking at their prepaid customer of which I am sure is the majority of their income. We as pre paid customer pay up front . A contract customer might not even pay his bill at the month which then costs Vodacom monies for collection fee.,.. BE FAIR TO THE HARD WORKIN PREPAID CUSTOMER ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;524375;793962;16;2;0;1;0;0;2;16/01/22 11:29;234;NULL;16/01/22 9:28;16/01/22 7:35;No service;8,30E+12;Craig Chetty;***;On Saturday 16th of January 2016, two Telkom technicians asked for access to out property to work on some box to do with the ADSL lines. Access was granted, and they did check out things with the cable. No information were provided by them as to what they are doing. After they left, we had no Internet access (everything showed up as connected, but no data transfer happening). Spoken to mr Craig Chetty at the call centre, who said it is most likely caused by the fact that technicians are still working on the system elsewhere, Internet will soon be restored fully. He promised to phone be back to check if everything is in order. Still waiting for his call six days later. Reporting the problem again a second time on Wednesday, where again a supervisor was going to call me back, and technicians would be dispatched. Still awaiting that call too. Today, I'm being informed, that nothing had been logged to dispatch a technician, but only for the call centre to phone me back. Now I must be happy with a turnaround time, of everything between 1 and 14 days to attend to the problem. TOTALLY UNACCEPTABLE AND SUPER FRUSTRATING! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;451397;802228;9;5;0;1;0;0;5;16/01/22 16:39;234;NULL;16/01/20 12:15;16/01/22 12:45;Great Service ;8,71E+12; Amanda Erasmus;;I would like to say thank you to Amanda Erasmus from King Price for her great service, it was a breathe of fresh air to deal with some one so friendly and helpful, she explained everything very well and made sure that I understood my cover. Thanks Amanda;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;507940;793962;16;2;0;1;0;0;2;16/01/25 12:00;234;NULL;16/01/25 9:37;16/01/25 8:06;Refund not received;6,81E+12;Terence Mbongwa or Nomzamo Majola;***;I did as online application with Telkom (10213) for a Samsung galaxy S6 flat for R399PM at the end of November 2015. My application was approved and an amount R399.00 was deducted from my account on the 2 December 15. Terence called me a few days later to inform me that they did not have the colour I wanted. So we came to an agreement that Telkom will refund me in the mean time as the colour i wanted would only arrive sometime during January 2016. On the 4 January 2016 I called Terence to inform him that i have not been refunded yet. He kept promising to follow up but to no avail. Then I spoke to Nomzamo on the 13 January 2016 who indicated to me that i needed wait another 7 days as it has already been placed into the system. Today is the 25 January 2016 and have received NO refund yet. I have sent numerous e-mails to Terence and Nomzamo so that they could call me. They do not call nor return e-mails. When i call 10213 I have wait about an hour before somebody decides to answer phone or if they decide to answer the phone. I just want my refund CAN SOMEBODY HONESTLY TELL ME WHAT HAS TELKOM DONE WITH MY MONEY.? Please contact me Mona ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;943446;893260;16;2;0;1;0;0;2;16/01/25 13:38;234;NULL;16/01/19 9:28;16/01/25 9:44;Insurance Claim ;***4;;***;I have been with MTN for 15 years but disappointed with the service offered by the company when dealing with customer queries. It's been a week I since reported that my handset is damaged and have put through an insurance claim to the MTN insurance for which I was given this reference number #*** I was then told that someone from the insurance department will contact me within a day to pick up the damaged handset at my premises and give me a loan phone while my phone is being send through for assessment. I have been calling the MTN insurance call centre for the whole week with no answer I would appreciate if MTN could expedite my claim as I am about to cancel my contract and move my account to a competent service provider. I am temporarily reachable on ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;726009;793962;16;2;0;1;0;0;2;16/01/26 13:51;234;NULL;16/01/26 11:49;16/01/26 9:57;Internet issues;7,50E+12;Callcenter;***;Last year ended with me logging over 20 calls with Telkom for the same issue, going into the new year of 2016 I am now already on my 4th call with Telkom for again the SAME ISSUE!!! Latest call ***. Is telkom capable of actually getting this right? come on Telkom I dare you to prove me wrong!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;356481;793962;16;2;0;1;0;0;2;16/01/28 15:05;234;NULL;16/01/28 13:06;16/01/28 11:11;Spent 2hrs being moved around;8,10E+12;Technical Department;***;l have had a torrid time being moved from pillar to post just to get configurations to connect Telkom's ADSL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;929455;793962;16;2;0;1;0;0;2;16/01/28 16:45;234;NULL;16/01/28 14:37;16/01/28 12:51;NO RESPONSE ON CONTRACT AFTER NUMEROUS REQUESTS;7,70E+12;Trevor;***;In October last year I cancelled a 15gb contract after 2 years cos they started to bill me wrong. The same day I took out a 20gb deal cos it will benefit me more. After numerous times, phonecalls, shop visits, call centre team leaders and months trying to get the 15gb deal cancelled .. Mr Trevor ( so called agent) at the useless call centre cancelled BOTH contracts after it was clearly stated just to cancel the 15gb deal. I Re-app**** for the 20gb deal at the fourways mall Telkom shop but seems like this is going nowhere. I want the physical address of this call centre so I can actually go there cos it seems like this is the only way to sort anything out . The most pathetic *********** service I have ever experienced . Where are they getting these people from that works at Telkom call centre??? activate my account *** . is there anyone with enough IQ to do that ?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;925010;793962;16;2;0;1;0;0;2;15/12/02 3:55;233;NULL;15/12/02 1:40;15/12/02 0:02;Sales Team Never Answers Calls.;9,11E+11;;***;I recently saw a good contract offer from Telkom Mobile and I decided to apply for the it. But there is a big problem. I live in Welkom, Free state, and here is no Telkom store here nor do I know of any place where I could get a Telkom Mobile contract. So I decided to call the sales team but I never got to speak to anybody. I called on 3 different occasions with each call lasting about 30 minutes but still no answer. I even called customer care and the person who answered tried to transfer me to the Sales Team from his side but he also couldn't get through. So please tell, where is the Sales Team when we call them? I eventually app**** online and was told I would receive a call soon but I really doubt that will any time soon. And to think a different provider had the phone I want in-store, I just had to sign..;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;784876;793962;16;2;0;1;0;0;2;16/01/10 3:37;233;NULL;16/01/10 1:19;16/01/09 23:44;TELKOM Customer care does NOT really CARE!!;8,71E+12;Agent;***;Just called the customer care center to inquire about the network that has gone weak for the past week especially after midnight.I was put on hold for over 15 minutes which is strange since I am calling just after midnight (they can't be experiencing high call volumes!).When I finally heard a voice on the other side she weren't even interested about my call and I can hear her co_workers having a loud FAT CHAT in the background she asks for my id number does not ask how she can assist ,just requests a number she can call me back on, other then the one I am calling on ,I wait for 5 min it rings ONCE! as soon as I answer she drops call never to call back again!My problem hasn't been solved ,but then how can it when its unknown!!! She couldn't wait to get back to the conference they were holding!.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;809344;357;16;2;0;1;0;0;2;15/01/29 9:57;233;3;15/01/29 7:59;15/01/29 6:04;POOR SERVICE;6,80E+12;service center;***;I took my phone for repairs to Vodacom after 10 days I received it back with the message that it is beyond economical repair, one of the latest models on the market, only 5 months old! Their advice to me - buy a new phone at the cost of only R10 000-00!!! I took the phone to another company where I had to discover that Vodacom never gave my battery back, I had to go back there and ask for it! The other company repaired the phone in less than 6 hours at the cost of R450-00! I am done with Vodacom and their poor service!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;809454;768744;9;5;0;1;0;0;5;15/01/29 12:30;233;NULL;15/01/29 10:33;15/01/29 8:37;Great customer service;***;Bernard Beilings;;Thanks Bernard for the excellent and efficient service sorting out my third party claim. Really appreciate it. Riana Joorst;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;730924;807;14;2;0;1;0;0;2;15/02/02 9:42;233;NULL;15/02/01 3:53;15/02/02 5:49;Overcharge Bad Attitude No Customer service ;9,01E+12;Staff and Manager;***;First they overcharge me R10 for an extension cord. Which they promoted as R70 on their pamphlet. Then I have to wait 30 min at customer service as there was no one to assist. Then the person who is supposed to help me tells me to find a store manager around the store to authorize a ****** R10 rand discount voucher. After they have inconvenienced me. I finally find the store manager 15 min later. Unfortunately he was too busy to even hear what I had to say to him, we was capturing an urgent credit application. Then we missed our movie which we had already paid for. Then to ***** up my Sunday even further when I get home the other side of the stupid extension cord is not working. If they have overcharged a 100 000 people how much have they actually ****** from customers. They are ******** enough to not listen to customers I don't expect them to pick up such a mammoth error, of course it won't be a concern since it works in their favour. Should the system start undercharging then it will be an area of concern. Is that even LEGAL. Is there an Umbudsman for such foul play. Drop a bomb on GAME I will never shop there or refer anyone to them. At this moment I hate them more than e-toll.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;182702;748962;14;2;0;1;0;0;2;15/02/06 12:33;233;NULL;15/02/02 10:25;15/02/02 8:40;watch out for warranty, its not honoured;;;***;I purchased a pair f sunglasses in December, they broke (manufacturing flaw) and have been e-mailing them since the beginning of January as well as trying to phone and being put on vice mails for 20 mins + so be wary when purchasing from them as the follow-up service is just NOT there.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;366542;357;16;2;0;1;0;0;2;15/02/03 9:02;233;NULL;15/02/03 6:54;15/02/03 5:09;*****ALANT UPGRADE;8,01E+12;Cancellations Department;***;On the 30/01 i called the cancellations department to cancell my contract as its expiring on the 30 March 2015.A gentlemen by the name of Sechaba assisted me and ensured that my contract will be migrated to a month to month1 gig for R60.00 .To my surprise im recieving notifications from Vodacom advising me that my contract has been extended to 2017 and there is an order no for dispatch.I have never renewed nor signed any upgrade qoute how they hell does Vodacom renew my contract without the sign copy of my contract and the copy of my id.This better be sorted before the matter is escalated its *****;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;811429;23;1;2;0;1;0;0;2;15/02/04 12:54;233;5;15/02/03 10:41;15/02/03 9:01;Vehicle settlement increase;6,21E+12;VAF;***;On the 07th of January 2015 I received my settlement letter from Standard bank and the amount was R51,020.10 outstanding. I made the payment to them on the same day as I was leaving for work out of RSA. On the 26th of January my wife phoned Standard bank to follow up on the Natis documents for the vehicle when they informed her that they never received a payment. Upon investigation I found that the money was returned to my account, but the amount returned is R50,800.00? I called them today to send me a new settlement letter. The interesting thing is the settlement now is R51,417.12 and that they will also deduced my account today with the normal monthly payment of R2,552.97 so what they're actually saying the settlement now is R53,970.03. I would like to know how is this possible and why did they return the amount to me after I paid them on the 07th of January. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;491887;772353;9;2;0;1;0;0;2;15/02/03 14:02;233;NULL;15/02/03 11:53;15/02/03 10:09;CANCELLATION OF POLICY;***;;***;I received an e-mail from Discovery Insure informing me that my insurance policy has been cancelled. The reason is that because I had a recent claim have no alternative but to cancel this policy. The claim was for an amount of R539.95. I have been with Discovery Insure since June 2014 and this was my first claim. They also refused to pay me for two other items which was claimed for. I sent an e-mail to Discovery Insure on 24/01/2015 expressing my dissatisfaction as well as wanting reasons as to why this policy was cancelled. To date I have not received any correspondence or even a telephone call. I WOULD NOT RECOMMEND DISCOVERY TO ANYONE!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;108212;698982;21;2;0;1;0;0;2;15/02/03 14:03;233;NULL;15/02/03 12:05;15/02/03 10:10;Cancellation of Policy and debit order taken off;8,11E+12;Debit order;***;Good afternoon I cancelled my policy with Platinum Life and was called and convinced to take the cheaper offer. I reluctantly agreed after I was promised nothing will go off my account until the end of March. My normal debit order just got taken off. Please cancel everything I have with Platinum Life and kindly send me proof of this and proof that this debit order has been stopped on my account. I don't want the cheaper offer. I want nothing. No please don't call me, on my previous message online I gave you my e-mail address. I need this done ASAP. Kind regards, ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;286346;357;16;2;0;1;0;0;2;15/02/04 13:46;233;NULL;15/02/04 11:46;15/02/04 9:53;Broadband Connect Wireless;***;Business;***;Hi - I have tried to get somebody to assist me in applying for Broadband Connect Wireless from Monday - Each time they say somebody will phone me back but nobody does...... I have been to 3 vodacom shops, but not one of the people there actually knows about the services until I show it to them on the internet..... Why advertise a product if your staff is not trained to assist people with this....????;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;812651;853614;17;5;0;1;0;0;5;15/02/05 14:48;233;NULL;15/02/05 12:36;15/02/05 10:55;Great service.;;Elizabeth;***;I would like to thank Elizabeth at LekkeSlaap for her outstanding service. She has been assisting me with accommodation bookings and I am very impressed...Well done! Keep up the great work.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;775288;85;16;2;0;1;0;0;2;15/02/05 16:09;233;NULL;15/02/05 14:07;15/02/05 12:16;Unsolicited Debit Orders;8,81E+12;Accounts / Helpdesk;***;To whom it may concern, All personal cellphone contracts with Autopage was cancelled at the end of October 2014. Account details: - Cell no *** (registered to Ronette de Villiers) - Sim no *** (registered to Albertus Willem de Villiers) Since that time, debit orders have been withdrawn from my bank account on a monthly basis. The total if these withdrawals are R 4 085.85. Upon contacting the helpdesk in January 2015, I was told to send an email to a certain email address. This email address is invalid. Upon contacting the helpdesk on 2 February 2015, I was told that the systems are down and that my query will be attended to in due time. I have yet to receive a response on the matter. I would like to request reimbur*****t in full for funds withdrawn after termination of said contracts. Kind regards, Ronette de Villiers;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;424003;768744;9;5;0;1;0;0;5;15/02/09 17:04;233;NULL;15/02/06 9:46;15/02/06 13:11;Excellent Service;***;Tasleem Bester;***;I called my Insurance and Tasleem Bester answered the phone. This gentleman had a very calming and passionate mannerism about him Mr Bester, was very helpful and followed through every step of the way. He called regularly, to keep me updated on the progress of my claim. He was very clear and precise telephonically and a real gentleman. I would definitely like to deal with him in the future if any issues should arise (which I hope does not :)). It was a real pleasure dealing with him. Thank you Mr Bester, keep up the excellent service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;801500;26;9;5;0;1;0;0;5;15/02/11 15:37;233;NULL;15/02/10 13:14;15/02/10 11:44;Very Happy;OT***2;L'Zeri Swart;***;I just wanna thank L'Zeri Swart from Outsurance for the outstanding service that i got from her. I had cancelled my insurance, but she really went that extramile to show that im valued as a client and that they dont want to lose me. Im very happy to say that im back where i belong with Outsurance and im not cancelling again. Thank you L'Zeri. Keep up the good work. You made my day. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;732163;760681;37;2;0;1;0;0;2;15/02/11 9:38;233;NULL;15/02/11 7:34;15/02/11 5:45;Call Centre Agents Have No Manner of Speaking;8,71E+12;;***;I received a call (11/02/2015 07:23 & 07:25) from a call centre agent of MBD Attorneys in regard to my Jet account which was handed over. The agent asked why payment hasn't been received as of yet and I explained why and that the payment would be made this weekend. I was then asked to set up a debit order which I declined. The agent then proceeded to tell me that the amount I have set up that I can afford is not a payment. I proceeded to tell her that I am a single mother of a two year old, to which she rep**** 'we all mothers' and that I need to pay my accounts. I said i am paying what I can afford and was again told that is not a payment, at which point I ended the call. The agent then called back again to ask how much I was going to pay to which I said I would be paying the R100 as per the arrangement and was again told that is not a payment. At which point I said goodbye and terminated the call. If the call centre agents have that attitude they can rather stop bothering me and blacklist me. I refuse to deal with such rude people.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;815486;33;1;2;0;1;0;0;2;15/02/12 12:45;233;NULL;15/02/12 10:46;15/02/12 8:52;Pathetic service to Premier Bankers;7,91E+12;Premier Banking;***;This is day 3 now and I'm yet to get a phonecall or response from FNB regarding my query. I placed an order on [URL Removed] on 5th Feb for R3425.00 and immediately FNB called me to get authorisation. On the 9th and 10th of Feb I call Kalahari to see whats happening with my order and it was cancelled because FNB did not give them authorisation. So my order no longer existed and when I call FNB to find out where is my money that they reserved from my bank account, I got the run around, fill in this form, get this and that information as proof to show it was cancelled. Kalahari sent all relevant information and nobody from FNB has had the decency to reply and MY MONEY IS STILL NOT REVERSED. This is pathetic and not the first time I have had issues with this bank.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;815618;353;5;2;0;1;0;0;2;15/02/12 15:36;233;NULL;15/02/12 13:33;15/02/12 11:43;Telephonic harassment;8,11E+12;;***;I have received 3 phonecalls from Multichoice asking me to buy a DSTV explorer. On the last 5 occasions (starting late in 2014), I have asked the consultant to remove my name from the list so that I do not receive future calls. Each one has acknowledged this. Despite this, I continue receiving calls to the point where I now consider it harassment. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;815815;26;9;5;0;1;0;0;5;15/02/13 12:10;233;NULL;15/02/13 10:11;15/02/13 8:17;Called me back and arranged my insurance efficentl;OT***6;Bobo Msibi;***;Thanks for the great service and efficiency and value for money. Always called me back when he said he would, built up a nice rapour during the converstation. Thanks;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;701530;793962;16;2;0;1;0;0;2;15/02/16 11:31;233;NULL;15/02/16 9:37;15/02/16 7:38;Cancellation still pending 3 months later;***;Retentions;***;I had cancelled my Telkom contract on November 28 2014, I was notified that there was a one month notice period and I would receive my final Telkom bill at the end of December and that would be my last payment, which was debited out of my account. This was not the case and my account was still active, after I received another statement on January 9 2015. When I called the contact center, the consultant had mentioned to me that the cancellation had not been captured and that I was still being billed for January. I further mentioned that I will be stopping my debit order and will await a final bill than make payment, the consultant further mentioned to me that the final bill will be sent on February 2 2015. This was not the case and I was again sent a Telkom bill February 10 2015. I'm fully aware that I need to pay R234.07 as part of an installation fee from when I had to reconnect my phone last year, but again when the re-connection was made, I was never made aware of this charge. I will not be held liable for the installments for January or February as I did cancel my Contract in 2014, This is why I have decided to cancel my contract because of the high levels of incompetency.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;817847;33;1;2;0;1;0;0;2;15/02/18 12:26;233;NULL;15/02/18 10:26;15/02/18 8:33;FROZEN ACCOUNT;6,41E+12;FNB;***;FNB CONTRACTED LAWERS TO HANDLE FICA PROCESS. DOCUMENTS SUBMITTED AT BANK NO FEDDBACK TO INFORM THAT ANY DOCUMENTS WERE OUTSTANDING. WITHOUT WARNING ACCOUNT FROZEN 9 FEBRUARY 2015. DOCUMENTS SINCE SUBMITTED 5 TIMES. ONLY 1 LINE AVAILABEL TO CONTACT THEM AND PEOPLE ***********. TODAY 18 FEBRUARY 2015 ACCOUNT STILL FROZEN AND NOBODY CAN GIVE ME A REASON.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;818052;748718;4;2;0;1;0;0;2;15/03/20 16:03;233;NULL;15/02/05 14:04;15/02/18 12:10;NEVER BUY HISENSE!!;;;***;I bought a Hisense washing machine in September 2014. A piece of the the rubber that seals the door broke off about a month ago causing the machine to leak water. I logged a call with Hisense on the 5th of February and still have a broken washing machine nearly 2 weeks later!! Got a call from someone named Mike on Friday who took the serial number and said they had to order the part promising to call me on the Monday. Monday came and went, I phoned him on Tuesday - has someone else answer his phone then when I called back the phone was off, I left a message but he still hasn't phoned me back a day later! NEVER BUY HISENSE!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;818494;782492;14;5;0;1;0;0;5;15/02/19 13:55;233;NULL;15/02/17 11:37;15/02/19 10:02;Great Alto purchase;8,31E+12;Mudi;***;At first I was very dissapointed with the way the transaction was handled when Sound Select incorrectly quoted me on a set of active speakers advertised on their website. Even though I have received a written qoute from them,they insisted that I pay a different amount all together. Mudi then came up with a workable solution which was much appreciated.He went the extra mile to ensure customer satisfaction. I must compliment Mudi on his professionalism and product knowledge. I am absolutely amazed at the performance of the Alto speaker units and will definately be back for another purchase thx to Mudi. Sound Select management,you may want to thank Mudi for his stellar service and double check your website pricing. If it wasnt for Mudi, I would have gone elsewhere. Mudi has kept my faith in my favoroute Sound Shop.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;373324;793962;16;2;0;1;0;0;2;15/02/19 14:17;233;NULL;15/02/19 12:20;15/02/19 10:24;Sad client experience from Telkom;7,61E+12;;***;Telkom. You need to train you technicians on customer service. This guy rocked up at my house, he doesn't greet, he didn't even introduce himself, he just walked straight to where the phone was, fiddled with it for a bit then tells me, it's my fault, and I will have to pay for the router, since it wasn't connected properly. He didn't give me a reference number for his job - nothing. When I asked him what I should do, he said, 'I don't care what you do, Ii have another client' and stormed out. Is that how you treat your customers Telkom? I'm really worried and seriously considering taking my business elsewhere.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;818843;357;16;2;0;1;0;0;2;15/02/20 9:59;233;NULL;15/02/20 7:31;15/02/20 6:06;Unauthorized migration of one of my contracts. REF;I***-1;Wilson Sethole;***;I lodged a complaint the 12th of February 2015 w.r.t. an unauthorized migration on one of my contracts. This error on your side is now passed to the me and I have spend more than 10hours on the phone trying to rectify with no feedback at all. Wilson Sethole received the service request and has since not contacted me once, the following people also failed to get hold of Wilson or to assit me, agents Brenda & Candice, team leaders Thuli Mtusola and Daryl, Service Manager Eric Matlala. Vodacom, you have 24hours to rectify and contact me before I escalate to the Ombudsman.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 12-Aug;661343;61;22;2;0;1;0;0;2;15/02/23 13:03;233;NULL;15/02/20 10:57;15/02/20 9:10;Incompetency and Unprofessional Service;8,71E+12;Samantha Naude;***;Good day I have been a loyal client at discovery for the past 3 years I have number of complaints about Samantha who works for Pro Start and does not know what she is doing: - Firstly I asked her to activate my wife and daughter from 1 January this year, and she only added my daughter so for the month of January my wife was not on medical aid - She then Added my 2 year old daughter as MRS (I wonder how is that possible) - Lastly my debit order for the month of February 2015 was triple the amount and I still haven't received a refund and not explanation from her. - I still have not received my medical aid cards - I still have not receive a correct confirmation of cover. - My discovery life is with ZD Financial Services and she **** to me saying she works with them and I must just sign the documents she sent me. This lady clearly does not know what she is doing and I don't know why discovery allows her to even speak to their clients. I trust this can be resolved ASAP. Kind regards Karabo Modipane;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;476533;700685;38;2;1;1;5;3;5;15/02/20 15:56;233;2;15/02/20 13:52;15/02/20 12:03;MWEB ADSL including line not save time and effort ;***;;;Logged a faulty ADSL line on 29 January and was promised action within 7-10 days. After 2 weeks I phoned MWEB again for feedback as I received no feedback from MWEB. Was promised that they will escalate the problem and supply feedback. After a few days phoned and asked for feedback as no feedback was received. this process is just repeating its self. Phone MWEB, say they will escalate with Telkom and supply feedback, but no feedback is giving and ADSL line still faulty and its approaching 4 weeks now. MWEB is just passing the buck to Telkom and saying its Telkom's problem, but who is managing the line, Telkom or MWEB? MWEB promises to save time and effort if you let them manage the line for you, but I definitely cannot classify this a manage or saving time and effort as I have to repeatedly follow up with MWEB myself. Would really advise against this type of service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;819118;172;9;5;0;1;0;0;5;15/02/20 16:02;233;NULL;15/02/20 13:58;15/02/20 12:09;Service;***;Candice Mushiane;***;Candice Mushiane handled my query professionally and she knows her job. I was happy with her advice regarding my polilcy.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;820209;67;21;2;0;1;0;0;2;15/02/24 12:45;233;NULL;14/05/01 10:11;15/02/24 8:52;OMF -POOR, PATHETIC CUSTOMER SERVICE;7,71E+12;Old Mutual;***;Good day I am so disgusted with the service i received from OMF and will never ever make dealing or have business with them again. I have a personal loan with OMF. The company I was working for had undergone retrenchments in last year, where the LIFO system was one of the main criterias, which, would have affected me as I came into the department last. Hence the reason I took the Voluntary Retrenchment Package. I had a policy on this loan that covers me in cases like this. I went to the branch to hand in all the documents in may 2014 and went to them probably 1000 times afterwars, just to hear each time, they still busy with the request. Only in January 2015, i received a phone call regarding an outstanding amount. Why did this take a half a year for them to come back to me with this outcome.? I was unemployed, there was no way I couldve paid this amount. I sent an email to OMF explaining my situation and telling them how I feel, and I received a reply, which his not very empathetic, I will send you the emails I sent with the responses. I sent on the 9 February, No response...and after me sending another yesterday, I get the same reply. Pls could someone assist. Thx;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;820496;793962;16;2;0;1;0;0;2;15/02/24 20:17;233;5;15/02/24 18:09;15/02/24 16:24;No Service at all !;Rian Smith;Consultant at Krugersdorp;***;To whom this may concern I went to the Krugersdorp branch to order a new ADSL line from Telkom . Where the consultant with the dreadlocks told me that i can be restashord that their are ten ports open where i live and that my internet would be running in the next to weeks . Well its now been the fourth week running and now they tell my their are no ports open . Now telkom tells me that i shoud just get a wireless device thats more expensive to run and not uncapped and slower !!!! I went to the telkom branch for a uncapped internline and much faster then any wireless device but all i got was dissapointment and regret . Will never use your service again your customer and product delivery and service is unprofesional and pathetic . I will go to any other ISP and pay double the price for service thanx TELKOM for the letdown .;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;820669;688455;22;2;0;1;0;0;2;15/02/25 12:15;233;NULL;15/01/13 0:00;15/02/25 8:22;Claim rejection obscurity and Complaint ignored;***;;;Im am writing this review of Bonitas as I feel that they are deliberately brushing me off with generic responses to queries I enquired to why Blood tests, taken in the emergency unit at our local Mediclinic when my wife came in early on a Sunday morning with SEVERE abdominal pains, werent paid(our fund was exhausted and I do understand that)These are the shortened requests and responses Q)why wasnt the blood test paid as it was done in hospital, please explain what is covered and what not A)Casualty is treated from day to day and your limit is reached(no further explanation) Q)the doctor ordered the test as part of treatment, please send updated policy of what is covered while admitted to emergency unit A)your dependant wasn't admitted(no policy received) Q)Sent admital form to prove she was admitted, ask again for policy explaining emergency coverage A)the treatment was not authorised and not inline with standards for the medical condition contact your doctor for explination I then emailed a complaint about been given 3 different answer to one query and not been given information asked for, and they closed it as a query and just saying no authorization given;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;745928;893260;16;2;0;1;0;0;2;15/02/28 11:30;233;4;15/02/26 9:32;15/02/26 7:37;Can't get hold of lawyers;8,81E+12;;6,05E+17;I have a contract with MTN***) that has been handed over but I can't get hold of the lawyer who are handling the case as I would like to make payment arrangements. Can someone assist with this urgently please;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;821634;188;16;2;0;1;0;0;2;15/03/02 9:12;233;NULL;15/02/27 7:07;15/02/27 5:19;USELESS NETWORKS;7,40E+12;MANAGER;***; MY MOBILE NO IS *** AND WAS WITH VODA COM ,NO SIGNALS LOST OR MISSED CALLS. PORT TO USELESS CELL C AND NO POWER IN MY HANDS . TAKES FOR EVER TO DIAL TO ANOTHER NETWORK AND MISSES CALLS AND INTERNET SERVICE SLOW THAN DEAD. I AM GOING BACK TO VODACOM AS THIS IS MAKING ME LOOSE BUSSINESS. YEBO YES;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;141796;28;1;2;0;1;0;0;2;15/02/27 10:49;233;NULL;15/02/27 8:53;15/02/27 6:56;No feedback no response;8,20E+12;Online;***;I am a Absa customer and have my business account with them , have recently app**** for the Gold Value bundle which was approved, I received no feedback whatsoever for the last week , I had to attempt to call back and I told the agent this , they then took my number but still no news what service is this;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;2726;203;9;2;0;1;0;0;2;15/02/27 12:48;233;NULL;15/02/27 10:49;15/02/27 8:55;No communication;7,90E+12;Remano;;I used your First towing service 2 weeks ago. A piece of my side mirror housing was lost on the way to my mechanic. I complained and Remano assured me he would get back to me. After a few days I emailed again and I was assured yet again. I then called and spoke to Remano. He told me a week ago my part would be replaced and he would email me. I have sent another 2 emails and no reply. I find this service appalling seeing as I'm driving around without a part on my vehicle and no action or communication from my insurance company. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;182680;357;16;2;0;1;0;0;2;15/03/01 12:08;233;NULL;15/02/28 9:52;15/02/28 8:15;What is an upgrade? ??;5,31E+12;consultant ;***;My mother, a pensioner had a contract for the her other daughters for the two not *** & ***.In January 2015 she did an upgrade .She is being charged for both the old and new contract...this matter has been escalated via branch and vodacom call centre but none of this people are helping...Vodacom is busy hiring unskilled workers who don't understand and cant communicate to their clients..she is being charged R1000 for the past two months instead of R586 ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;537877;816061;36;5;0;1;0;0;5;15/03/04 10:48;233;NULL;15/02/28 9:00;15/03/02 6:55;Professional and conscientious service;;Neetasha Ramklass;***;From the first phone call, Stuttaford Van Lines was accommodating in their approach, speedy in their responses, and conscientious in the way they handled our household contents. Thank you for professional service! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;822516;357;16;2;0;1;0;0;2;15/03/02 11:40;233;NULL;15/03/02 9:13;15/03/02 7:47;Phone locked;8,80E+12;;***;My phone has been soft locked 7 times this year already (we are only in February). Every time I contact Vodacom the consultants tell me that my account is in arrears (it is a debit order, that went off every single time). When I finally managed to convince them of this they explained to me that I have reached my credit limit, which I then asked to be increased (all of the 7 times I phoned). They confirmed every single time that my limit has been increased. It is as if I am speaking to another supplier, because, I would think my account should be fine once they resolved the issue as stated by them, but still my phone gets locked all the time. I just spoke to Khulisi Mukwevho who apparently is a supervisor. He told me that it is impossible to increase my credit limit before I make an interim payment due to the 1st falling on a Sunday this month, as if I am responsible for the days of the month??? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;145367;380;1;2;0;1;0;0;2;15/03/03 12:15;233;NULL;15/03/02 9:31;15/03/02 8:22;Require a settlement letter;7,50E+12;Alex;***;My husband contacted blue bean for a settlement letter and Alex told him it will take 1-3 days? with today's technology can a letter confirming the account was paid up take this long? My husband also said he gave him attitude. Can my husband's name be updated with ITC as well as it still reflects on his profile. Acc num: ***. This was settled in 2011 already! can the letter Urgently be sent to me: [Email Removed] or [Email Removed] We require this letter TODAY. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;336061;793962;16;2;0;1;0;0;2;15/03/02 14:38;233;4;15/03/02 12:23;15/03/02 10:45;Unauthorized extra deductions from my account;7,01E+12;;*** & *** ;We get a sms from Telkom stating they will take the normal R249 for the month off our account - i will add that the account has a limit of R250 so it cannot be exceeded!! However the last 2 months Telkom has taken R4300, then R1550 and now R2750. We have called the call center who stated that they see the problem and will sort it out - THEY HAVE NOT. We have been 4 times to the shop in eastrand mall that started all this mess and they say the see the problem and will sort it out - THEY HAVE NOT! A lady at the shop by the name of Maree really tried her best to help - the rest where just talkers!!! I am now fed up and want to take legal action against Telkom Mobile as well as cancel the 6 units that i currently have in the family. For the record i have 4 of the units on one account - no problem with that account .... yet!! My wife only has 1 unit and this is the one that is causing all this unnecessary time and money wastage. I have now blocked Telkom at my bank but this is still not acceptable and i want and answer and assistance from a competent person who knows what they are doing please. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;824287;757401;9;5;0;1;0;0;5;15/03/05 13:47;233;NULL;15/03/05 11:45;15/03/05 9:54;Highly Efficient;***;Jack Mbilini;***;I was never notified by the above mentioned service provider of the annual premium increase, and due to that, I had to make payment manually. I requested this gentleman to give me banking details and I was supp**** with these details within a matter of seconds, via email and sms. I just hope their accounts department gets the same training as their call cenre staff, then this inconvenience will never happen again.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;825444;357;16;2;0;1;0;0;2;15/03/09 12:18;233;NULL;15/02/26 9:39;15/03/09 8:25;Phone and SIM Activation (Bad Service);7,81E+12;Contact Center;***;I ordered a phone on Vodacom online on 23/02 and asked to port my number.I was informed that a debit order will go through after phone activation. Phone was delivered Monday last week. called the contact center and was told that my ported sim will be activated after 20:00, till today is not done. Tried to call the contact center but no answer from the *** number from Friday till this morning, then i was told that i have exceeded my contacts with the contact center and i should call on 02/04. My account was debited and still sitting with an inactivated phone and SIM. I am sick and tired with Vodacom, I want my money back and for them to come and pick up their phone as soon as yesterday. I will never use this service provider. I mean waiting to speak to a consultant for two hours, and still don't get the service, IT IS NOT ON. I had about this from my friends i thought they were joking buy now i received the BAD service first hand. I won's stay with them because in future i will not be able to get any assistance being their client.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;237696;28;1;2;0;1;0;0;2;15/03/09 15:26;233;NULL;15/03/09 13:28;15/03/09 11:33;***** query;5,91E+12;Elias Copa;***;On 9 March 2015 1:20 i phoned the ABSA ***** line (after i was refered to them by ABSA) to try and resolve a issue about missing money. Elias just put the phone down in my ear. Who to contact now?? Nobody want's to help and my money is still missing......;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;826000;184;7;5;0;1;0;0;5;15/03/12 14:28;233;NULL;15/03/10 12:32;15/03/10 10:35;Great assistance;8,70E+11;Maggie;***;Called in order to have some special arrangements to be made for my husband's birthday who will be booking into the hotel. Maggie and her management were great and got back to me with something asap;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;502156;603;14;2;0;1;0;0;2;15/03/11 14:31;233;NULL;15/03/10 12:20;15/03/10 10:38;Damaged Tablet;;Melanie;***;I purchased a tablet at Pinecrest Centre CNA on 6.3.2015, when I tried to charge it the charger would not go into the charging port, it appears that the pins are broken. I took it back on the 8.3.2015 and was told it cannot be replaced, I was accused of damaging it and then they agreed to send it for repairs but if they can repair it I will have to pay the charges. The person who dealt with me was rude had a family member with her and it seemed it was to much trouble to listen to me, it was much easier to accuse me of breaking the tablet;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;826142;772353;9;5;0;1;0;0;5;15/03/10 15:24;233;NULL;15/03/10 13:18;15/03/10 11:31;discovery insure new options;***;dinisha mokola;***;New options were explained and accepted. Service were friendly and professional.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;394316;793962;16;2;0;1;0;0;2;15/03/11 13:01;233;NULL;15/03/11 10:47;15/03/11 9:08;TELKOM IS SHOCKING. ;7,21E+12;ALL;***;I went to Telkom Centurion to activate the ADSL line at the house we have purchased on 19 February 2015. Got a new ADSL modem from them, paid R700.00 deposit. We then tried to set up the ADSL from 23 Feburary 2015. Eventually we got it set up and working with online Chat (after spending more than 6 hours on the phone with Telkom over a span of 3 days) on 3 March, I went to the Telkom store at Woodlands yesterday because I receive a huge phone bill account, so I went to query. I had to speak to a lady on the phone who told me my line had been suspended, the lady at the store did something on the computer and said the line would be fine. When I got home from work yesterday, 10 March 2015, there is no internet light on the ADSL modem and we do not have internet access. I have been trying to talk to a consultant on the internet chat and have been waiting for someone to get back to me since 08h00 this morning, it is now 10h55 and I have still not been attended to. I have been waiting on the phone line for 32 minutes to speak to a consultant as well.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;692199;793962;16;2;0;1;0;0;2;15/03/12 13:35;233;NULL;15/03/12 11:37;15/03/12 9:42;No news regarding re-installation of line;8,20E+12;;***;I have requested our ADSL line be moved when we moved 2 weeks ago. The request was processed on the 24th of February and I was given the following reference number ***. I was further told that this will happen within a week but have not received any feedback. I am also able to receive any information via the call centre as they just give me an automated response that he line has been suspended.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;827157;793962;16;2;0;1;0;0;2;15/03/12 16:06;233;4;15/03/12 14:06;15/03/12 12:13;Problems with upgrading a contract;8,80E+12;;***;We have been with 8ta for the past 4 years and have never skipped a single payment, i have 2 contracts with you an both gets paid every month via debit order, this account was never ever in arrears and your'll always got the payment on time. 2 weeks ago we tried to process an upgrade on both the contracts but was advised it was declined due to a debt re arrangement thing which happened around 2012/2013 which we did an upgrade after this time in 2013 now when we tried they advised us its declined, we have furnished them with proof that it has been updated all the different bureaus but they still declining it. We have been a loyal client with you guys from the time 8ta started off. Please re look at the case. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;806628;806;21;5;0;1;0;0;5;15/03/12 16:23;233;NULL;15/03/12 14:25;15/03/12 12:30;EXCELLENT SERVICE;***;Wayne Powell;***;he was very friendly and made me laugh - excellent service :-) THANK YOU;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;692684;802228;9;2;0;1;0;0;2;15/03/12 16:32;233;NULL;15/03/12 14:34;15/03/12 12:39;Nothing King about the Insurance ;7,80E+12;Claims Department;***;My husband was in an accident 09.02.15 we submitted the claim to King Insurance on the 11.02.15 as we had to get the case number form the metro police on site. Since the 11.02.15 till today all correspondence that has been happening on this claim is from our side. If you don't follow up they don't get back to you. Every time you call a new agent helps you but all refer me to Bernice. Now they are validating to see if I had uninterrupted insurance for 5 years but I am the one that has to get all the information and send it to them, this is to validate the premiums that I have been paying. I can already see how they are not going to pay this claim because now they refer you to clause this and that but when they sold me the policy none of this detail was explained as it is now being explained. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;827403;357;16;5;0;1;0;0;5;15/03/18 10:52;233;NULL;15/03/13 8:47;15/03/13 6:59;AWESOME ATTITUDE;***;DESEREE MONYAI;***;I phoned Vodacom last night and spoke to DESEREE MONYAI. She was so polite and there was some calmness and patience in her voice. She is one of the few people who didn't lie about being the people's person in their interview. Its actually amazing to know that there are still dedicated people like her at the service centres. I appreciate the awesome service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;827424;26;9;2;0;1;0;0;2;15/03/16 11:34;233;NULL;15/03/13 9:18;15/03/13 7:41;R 400-00 if they can't match your current premium;8,00E+12;Hawa Sukhadia;***;Received a call from Outsurance regarding quote. Was on the phone with them for just short of an hour. They tried their best to better the quote which unfortunately they could not match. When I asked them what about the R 400-00 they said that I would only quality if I had to phone in. I advised them that this was not mentioned to me over the phone. They then said that it is mentioned when they say Term's and Conditions apply? So basically if you want to get a better quote rather you phone in and don't let any outbound call to you be made. This in my opinion is false advertising, and if they can throw Terms and Conditions around so early in a business relationship then my concern is what happens if I do eventually claim? They have broken my trust in the brand completely! They have rude staff who believe they are entitled to talk to customers as they see fit. I am really not hung up about the R 400 - however it's a matter of principal and trust. I am so disappointed and would not recommend Outsurance to anybody I know! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;813840;28;1;2;0;1;0;0;2;15/03/13 11:44;233;NULL;15/03/13 9:37;15/03/13 7:51;Provident fund Payout;8,71E+12;Nolwazi;***;it has been years now that i've been waiting for my provident fund payout from ABSA but i've been told several times that my ID number is registered with incorrect names. I went to the Sandton branch to get this issue resolved and i was told i have to wait for a lady named Nolwazi who would come and resolve the matter but i waited from 10am to 2pm for the Lady named Nolwazi but she never availed herself. The PFA has rule out that i should be paid back my provident fund plus interests but ABSA decided to register my details incorrectly which is shocking for a big institution of their magnitude. I assume they check with Home Affairs before they capture data into their system. Please PAY BACK MY PROVIDENT FUND;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;290027;748542;14;5;0;1;0;0;5;15/03/16 14:36;233;NULL;15/03/14 12:25;15/03/14 10:43;SERVICE;;KATHREEN and PRATISHA;;Good Day ( To The Owner and Stakeholders and Shareholders of Direct Axis) I would like to take this opportunity to compliment two of your staff members namely KATHREEN from the bakery section and as well as PRATISHA the till point assistant. 1. In December 2014 been the holidays for most of us. I went to Shoprite Checkers in the Phoenix Plaza and stood in the que I have witnessed PRATISHA pack the goods in the packet and put the packets inside the trolley and she has done this with outmost care.Not only did she pack the goods she also went the extra mile for the customer and this is really a WOW CUSTOMER SERVICE that she had provided the customer. WOWW PRATISHA WELL DONE KEEP UP THE GREAT WORK. I hope and pray that this kind of service deserves a reward been with a higher position than what she is doing right now. 2. In January 2015 it was one of my family members birthday and it was out of the blues decided to give my family member a small time party and I went to the plaza and no other bakery would be able to get a cake done over night. KATHREEN has done what no other could do and sort a cake out for me to pick up the next day. I wanted the world to know about this. GREAT JOB ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;595066;28;1;2;0;1;0;0;2;15/03/17 14:55;233;NULL;15/03/17 12:38;15/03/17 11:02;ive been ********** by ABSA mxm;emj025069;ABSA AVAF;***;i had bought a car through ABSA and i then got an Extended Warranty with ABSA as my car was about to reach 100 000 km's. I explained to the gentlemen from ABSA that my car was on 97 000 km's but my Factory warranty had expired in 2014. he still insisted that this is not an issue as my car hasn't reached 100 000km's. i since have been paying for this policy from 2014/11/28, but now im told that my car is not covered since my factory warranty ended in 2012 and Absa has covered me for the next 24months, meaning i was covered from 2012 till 2014 October.. but the catch is i app**** for th Absa warranty in 2014 November. so i was covered for the years i didn't even have the car. worst part is this gentlemen advised me that this will cover my service aswell whenever i take the car for service, which i since discovered isn't the case. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;828816;28;1;2;0;1;0;0;2;15/03/17 14:56;233;NULL;15/03/17 12:49;15/03/17 11:03;Change to another bank eminent after 22 years;7,21E+12;Annelize Els;***;I've been with ABSA for 22 years and over the last few weeks I've received horrible service. I opened a business account at the end of February at the Centurion branch. Since then I've received nothing but bad service. Firstly they didn't return my calls or answer my emails. They didn't give me any information about the cost structure and options available. They didn't even issue me an card to access the account with. I transferred to the Menlyn branch hoping for beter service. It looked promising at first but I've know requested my beneficiaries to be copied from my personal account to my bussiness account. I was promised that would have been done by Monday. They've now gone and deleted all the beneficiaries from my personal account without adding anything to my business account. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;554508;704391;9;5;0;1;0;0;5;15/03/18 17:11;233;NULL;15/03/18 15:14;15/03/18 13:18;reviewing my policy;8,50E+12;Christiaan Potgieter ;***;I would like to thank Christiaan Potgieter a supervisor at Miway for bring down my policy premium and he was kind and helpful even offered to call me back and did so. I am happy with Miway so far and i am glad i didnt change to any insurance company, i hope u guys do this to all your clients by bettering their lives, Thank you Christiaan Potgieter ..u are a STAR :);;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;276684;28;1;2;0;1;0;0;2;15/03/20 11:20;233;NULL;15/03/20 9:20;15/03/20 7:27;NO HELP AFTER LOGGING FAULT;7,21E+12;Internet Banking;***;I cannot redeem my rewards using internet banking. I have more than one reference number (*** and ***) as I started querying this problem from 3 March. Can this issue be resolved please. I use internet banking for a reason and if you offer a service than it should be available for use. And if you say you are going to fix a problem, please fix it, why do I need to go public with a complaint you are already aware of?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;830383;710472;14;2;0;1;0;0;2;15/03/20 13:28;233;NULL;15/03/20 11:19;15/03/20 9:35;CHECKERS FALSE ADVERTISING;6,30E+12;;***;Advertising Pantene Shampoo/Conditioner Assorted @ R37.99 09/03/2015 - 22/03/2015 When I got to the till I was charged R65.99 and I was refused the advertised price. I was told only the item in the picture is on special. This is not acceptable. The advertiser should proof read their adverti*****ts or give the product at the advertised price.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;764547;722;15;2;0;0;0;0;2;15/03/23 13:17;233;NULL;15/03/22 18:17;15/03/23 9:24;Duplicate Transaction dd 22/03/2015;8,40E+12;Cashier;***;Good day. I went to nandos randfontein to buy chicken on 22/03/2015 at 18:17 last night. I swiped my cheque card and put in my pin number and my account was debited with R 104.90. For some strange reason the slip did not print the cashier then swiped the card for the second time and put the transaction manually, I was left stranded at a petrol station as a result of this. At this time id did not realize that she was duplicating the transaction because if left my phone in the car. The second transaction did not require a pin and i did not authorize. . I then called nandos randfontein and spoke to the manager on duty and she told me that the transaction was not duplicated and it will automatically be reversed within 24 hour. I then drove back to the branch and spoke to Mishack and he did not acknowledge the fact that nandos was at fault. It cost me time, petrol and airtime to since i was an hour long argument with management . As The level of service is pathetic and i demand the cost I incurred from Nandos randfontein. I refuse to take time out of my busy schedule to get this reversed and wait 5 days for my money ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;832037;704391;9;5;0;1;0;0;5;15/03/25 11:38;233;NULL;15/03/25 9:37;15/03/25 7:45;Excellent service received;***;Calvin;***;I received an unexpected call from Calvin and he really saw that i received an excellent discount from MiWay;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;832755;85;16;2;0;1;0;0;2;15/03/26 12:47;233;4;15/03/26 10:36;15/03/26 8:54;INCORRECT BILLING AND NOT ANSWERING CALLS ;9,00E+12;CUSTOMER SERVICE ;***;I HAVE CALLED AUTOPAGE A NUMEROUS TIMES TO ENQUIRE ABOUT THEIR BILLING PROCESS SINCE WHEN I OPEN A CONTRACT WITH THEM ON THE 17/11/14 AND I PAID DOUBLE IN DEC BECAUSE THEY HAD MY BANKING DETAILS WRONG NOW IN FEB I WAS CHANGING MY DEBIT ORDER DATE SO THEY DEDUCTED ME TWICE THIS MONTH CALLED ACCOUNTS SINCE 8AM TODAY NO ANSWER ?? HELP ME PLEASE?? AM NOT PLEASED WITH THE SERVICE DELIVERY OF AUTOPAGE ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;801625;770649;34;2;0;1;0;0;2;15/03/26 13:01;233;NULL;15/03/26 11:04;15/03/26 9:08;Late / No Delivery;8,50E+12;Sales;***;Been a month now still no delivery. Last week they promised to get my order delivered by the 25/03/2015.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;163063;357;16;2;0;1;0;0;2;15/03/26 16:03;233;NULL;15/03/26 13:33;15/03/26 12:10;Multiple Account issues;8,51E+12;;***;My account due for February 2015 is R 4,708.11 On 28 Feb 2015, I migrated to a uChoose Flexi 750. I am billed R 749 for this on my Feb invoice, HOWEVER, I only received R 152 worth of airtime. Bundles as per my records: 5GB on 18 Feb, 2GB on 22 Feb, 5GB on 23 Feb, 5GB on 28 Feb (during migration?). There is one 5GB bundle that I am charged for that I have no record of. Using your website, I am unable to get an accurate itemized bill report as the values keep changing. Calls: 0.00 or 410.96 or 125.58 Data services: 0.00 or 1.09 or 1620.80 Once off: 29.00 or 1047.29 or 8.24 I need an ACCURATE Itemized Bill urgently to verify my bill. I have also requested a copy of the call center recordings when migrating my account as I am debating the monthly subscription of the uChoose Flexi 750 plan.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;395927;172;9;2;0;1;0;0;2;15/03/26 16:23;233;NULL;15/03/26 14:13;15/03/26 12:30;Disgusting Service - 3rd Party Claim;***;Kedumetse Dipaley;***;My wife's car was rear-ended by a client of Budget's in 2014. We were shoved around by their call centre regarding the 3rd party claim. Firstly told we cannot lodge a claim until they have a claim submitted by their client. Once this was done, I struggled to get things moving, I was told I would be called to arrange for me to take the car for assessment, this didn't happen until I called back to find out why no one had contacted me. Once the assessment was completed and I sent through all documents required by them, they still failed to contact me on the outcome of their assessment. I had to call and call the contact centre and may a time the person responsible was not available and no one else could assist (why I have no idea) I called once again and was told it would be sent right away, 2 weeks later still nothing and not a call from them to as to find out why I have not responded to the offer, its like they were hoping I would just leave the claim and they wouldn't have to pay. I have spent over 6 hours if not more on the phone with these people at my response and not once did i hear i am sorry for the inconvenience, or how can I try to resolve this! Pathetic!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;833434;574;41;2;0;1;0;0;2;15/03/30 15:21;233;NULL;15/03/27 13:19;15/03/27 11:28;Poor customer service ;8,80E+12;;***;I recently joined the Planet Fitness that opened in Westwood Durban (December 2014), the contract was based on a pre-sale rate and worked out to R79 a month, the initial joining fee of R1300 was paid in cash and for which I have a receipt, In the month following the opening (January 2015) an additional amount of R195 has been deducted off my account. I have sent emails through to the customer service centre with no response, after calling the customer centre number and having to deal with someone who was unable to explain why the amount was deducted I was assured the query would be resolved. an email was sent through to me with the query number, it has been 2 months and ive yet to here why they money has gone and why I haven't received a refund. an email was received a few days ago to say that the query had been closed on the system. it has not been resolved!!!!! this is poor and pathetic service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;833474;704391;9;5;0;1;0;0;5;15/03/27 16:18;233;NULL;15/03/27 14:14;15/03/27 12:25;letter of good standing;7,41E+12;solomze;***;I got a very good services from solomze and he was very nice and understanding ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;241219;357;16;2;0;1;0;0;2;15/03/31 14:38;233;NULL;15/03/31 12:30;15/03/31 10:45;Vodacom call centre inefficency cost you a client;8,41E+12;I wish I knew;***;About 12 days ago I cancelled my cellphone contract via the call centre. In the same call I was offered a deal of R43 for BIS and r50 airtime. I needed to think about the deal and asked the consultant to call me back on the 25 March. He didn't call back. I then tried to contact Vodacom on 30 March and was on hold for abount an hour before the line mysteriously went dead. Today I did the same and waited 1 hour and was then sent from pillar to post before I was told that the line was converted to prepaid today and I could not take the deal up. Is this how Vodacom treats loyal customers? Their agents make commitments to call customers back, don't honour their commitments, keep customers holding on the line for excessive amount of time for nothing? I am incredibly disappoined. All I wanted to do was to remain a customer and all I got was a huge waste of time and energy! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;828472;772887;4;5;0;1;0;0;5;15/04/02 11:51;233;NULL;15/04/02 9:38;15/04/02 7:58;excellent service guys;;briston&deon;***;BlingStallation once again came to the rescue. These guys Briston and Deon came to my place after me having endless electrical problems , these gents took time after hours to help me and introduce they new product called the FURMAN which works wonders to my benefit not only installed it but made sure I understood the product . BIG UP TO BLINGSTALLATION KZN ESPECIALLY BRISTON AND DEON. VERY IMPRESSED .MR MSELEKU.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;365497;815016;14;5;0;1;0;0;5;15/04/06 13:45;233;NULL;15/04/06 11:48;15/04/06 9:52;Excellentservice;6,90E+12;Brandon;***;Brandon made effort to get us a size boot from another branch. He promised delivery on Monday public holiday early in morning. And he delivered. He shares his knowledge and always makes sure you know your options. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;835757;893260;16;2;0;1;0;0;2;15/04/21 11:15;233;NULL;15/04/07 9:16;15/04/07 7:22;No Response on MTN 808 as well as No Feedback;8,01E+12;;***;I still cannot get through to the MTN call center 808 which i have been trying for over a week now. there has been no feedback on my complaint on this site either. The call disconnects as soon as i need to speak to an operator, have been trying daily since the 30th March 2015. Pathetic service for something that can only be done by dialling 808 and no assistance in the stores for this service. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;836489;802228;9;5;0;1;0;0;5;15/04/07 12:10;233;NULL;15/04/07 9:40;15/04/07 8:17;Excellent Serrvice From King Price, As Always..;CKP***/4;Carmen Stellenberg;***;My router and screen was damaged by lightning, so I contacted KP, Carmen was not available at the time so I left a message and in no time she called back, which is unheard of these days in the service industry. She promptly assisted me to register the claim and fully explained how everything will work, how much my excess would be and why, so there were no surprises. I was told that the claim moneys would be paid into my account in about 3 working days, but the funds showed in under 48 hours. So all-in-all, great service from KP, this is my third claim with them from the last 2 years and I have not had one single thing to complain about, I'm always very happy with the service. Thanks Carmen for your kind and helpful assistance, much appreciated!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;812038;893260;16;2;0;1;0;0;2;15/04/23 10:46;233;NULL;15/04/08 8:50;15/04/08 6:53;Mtn - always a lie;8,91E+12;;***;my mtn contract fell behind, i contacted mtn accounts to make a payment arrangement and they then agreed, i paid the 1000 needed by them and they then continued to cut me off again. this is shocking service, i wish i never upgraded;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;550057;690067;14;2;0;1;0;0;2;15/04/09 10:58;233;NULL;15/04/09 8:52;15/04/09 7:05;Disgusted by disregard of operating hours;8,51E+12;;***;This morning at 7:30 I went to confirm the store hours for the pep in the Golden Acre Building. The time indicated for Thursdays is 8:30. When I arrived at the store at 8:45 the doors were still shut and the sign still indicated 8:30, with staff hanging around drinking coffee, they could see us as clearly as we could see them through the glass doors. At 8:50 one staff member came right up to the door where we were waiting and turned the sign around to state that they were busy with training and that the store will only open at 9:30 now. This is absolutely unacceptable to begin with but the attitude of the staff after this is even more appalling. We tried to signal a few of the staff members so that we could address this matter with the manager, but each time we were blatantly ignored, even by the manager who looked straight at us once and seemed to indicate to her staff to just carry on ignoring us. This behaviour of Pep and it's staff really discourages me from supporting this store ever again. I am a human being and felt like I was treated like an animal. The manager could have at least apologised for the inconvenience caused. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;670512;85;16;2;0;1;0;0;2;15/04/09 11:04;233;3;15/04/09 8:34;15/04/09 7:11;Absolutely USELESS;7,81E+12;Head Office all departments;***;I have been warned that Autopage are difficult when it comes to porting numbers. I called on the 07/04/2015 and spoke to Jochem & he assured me that there will be no issues with porting my number to a new SP. My contract expires today so I called again today 09/04/2015 &$ been on the phone for an hour & still no resolution! I spoke to Thapelo in cancellations & he said my port will be delayed as there is an arrears amount on my account, get cut off going through to accounts, spoke to Sibisiso in customer care, & he says no arrears, get cut off again going through to accounts. Spoke to Lydia in accounts & she confirms no arrears amount & my account up to date & made a note on the system, I requested a reference number & Lydia said she can't do it, go back to cancellations & spoke to Trifinia, same story as Thapelo, showing arrears amount, go back to accounts & speak to Jimmy same story as Lydia, but he can issue an Ref. No.. 640822. All I am requesting is that my number is made available tomorrow & that there is NO possible excuse or delay in porting my number. My new SP has assured my details are 100% correct! I want something in B&W stating all is 100% ok to do the port!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;834043;893260;16;2;0;1;0;0;2;15/04/29 11:19;233;NULL;15/04/09 9:16;15/04/09 7:26;Airtime and Data *******;***;MTN;***;Since this year January, my airtime is being depleted even before I use it. I will check balance and they will tell me that the system is down. That is the cue for we have taken your airtime. Also I get getting a message in my internet browser that I should load airtime. Yet when I check, I still have airtime and data. Another thing is that MTN prefers to take my airtime when I ve data (****ty move). MTN I am sick and tired of being ********** by U. I would like back all the airtime you have taken from me which I did not use..all the data as well. My phone network is ****ty because all calls I get go to Vmail. You are *****ing from me yet u are giving me ****ty service. I regret my contract. I now buy airtime everyday. Please return my airtime you agents ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;555411;61;22;2;0;1;0;0;2;15/04/10 10:50;233;NULL;15/04/10 8:29;15/04/10 6:57;Discovery almost got me blacklisted;8,80E+12;Accounts;***;I really have a problem. You are not paying my claims and then the service suppliers want to black list me. If I did not follow up myself, then I would be black listed. I phoned a number of times for my claims to be paid, but then they say it will be paid, then it is not. I phoned a few times then you only give me a reference number!!!That is all. I do not want to complain because you have been very good to me, but to be black listed is really something serious! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;838149;893260;16;2;0;1;0;0;2;15/04/28 14:16;233;NULL;15/04/10 11:46;15/04/10 10:23;Been waiting fot ITC number for 5 days;9,20E+12;deen;***;my phone was ****** on Sunday ( 05.04.15). tried to blacklist it via the 173 call centre but they reffered me to 808 call centre . which no ever pick up the phone . went to Mtn at Golden Acre a lady there told me she cant do because system is down. Then i went to Mtn at Picbel Parkade which is about 3 minutes away from Golden Acre. I told them my story and they told me to come the following day to get the reference number and ITC number so that i can open the case. went there the following day i only got the ref number and told me to wait for ITC number thy will have it in few moments but spent an hour there. now its been 3 days already visiting that shop still get the same response everyday. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;838844;768744;9;5;0;1;0;0;5;15/04/20 13:32;233;NULL;15/04/13 11:32;15/04/13 9:39;GREAT SERVICE;***TP;MIKAEL LICHABA;***;The overall assessment of the vehicle waS GREAT.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;364232;793962;16;2;0;1;0;0;2;15/04/13 19:45;233;NULL;15/04/13 17:41;15/04/13 15:52;ADSL 10Mbs line running at approx 45Kbs ;4,12E+11;Unknown;***;Reported faults several times over the past year about my ADSL line being extremely slow and have repeatedly been told the line was repaired. I'm being billed for a 10Mbs line but seldom achieve speeds of over 50Kbs. Their call centre is always busy and one can wait for hours for any assistance. What type of service is this??? Can anyone help?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;819934;793962;16;2;0;1;0;0;2;15/04/14 12:03;233;NULL;15/04/14 10:06;15/04/14 8:10;30 day no service;7,50E+12;Trevor tuli;***;Telkom lines ****** in primrose germiston , 30 days later no service , no lines replaced , you are crippling my business , pathetic service ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;157116;353;5;5;0;1;0;0;5;15/04/18 11:52;233;NULL;15/04/18 9:53;15/04/18 7:59;EXceeding my expectation;***4;Nokwazi;***;I called the Multichoice call center and I must say the lady I spoke to she was supper excellent(Nokwazi) and she was very friendly, that the kind of service I would like to experience;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;373663;61;22;2;0;1;0;0;2;15/04/23 10:55;233;NULL;15/04/23 8:58;15/04/23 7:02;Chronic illness diagnostic tests ;7,41E+12;;;I have been informed that my cover for my chronic illness includes cover of diagnostic tests. When I requested that the costs for the diagnostic tests be reversed from my medical savings account and app**** against the chronic cover I was told the diagnostic tests pre-dated the diagnosis and would not be covered, What is the point of approving diagnostic tests if they are not covered before the diagnosis? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;843601;793962;16;2;0;1;0;0;2;15/04/25 15:10;233;NULL;15/04/05 11:39;15/04/25 11:17;Telkom;9,71E+12;Unknown ;***;I had a problem with my iPhone 6 the LCD screen had broke. It's a brand new phone not even 3 months old and they have had my phone for over 3 weeks which they said would come back to me before. You cannot get hold of them on there number it just rings have to go to the mall to hear feedback which is also unacceptable as they said you would receive feedback after 2 weeks as to where the phone is. I need my phone back as I am going away in 3 days or I want a brand new iphone 6 the service has been terrible and extremely unacceptable. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;844044;749028;36;5;0;1;0;0;5;15/05/04 12:44;233;NULL;15/04/28 10:38;15/04/28 8:51;Overall excellent quality service;8,30E+12;Tatum Francis;+***4;We have dealt with execu - move and Tatum twice in the last 2 years. We found her to be continually friendly and approachable. I never felt any question was silly and she made me feel able to contact her for anything. We just had a problem with a local provider in Australia providing services contracted by execu - move. She dealt with it promptly and effectively and the problem is sorted less than 24 hours after contacting her. We have nothing bad to say about Tatum and the team. Very impressed with their professional quality service with a smile :);;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;843205;61;22;2;0;1;0;0;2;15/04/29 12:33;233;NULL;15/04/29 10:29;15/04/29 8:40;unfair treatment very bad pathetic servi;***;Bruce;***;Good day Bruce You fail to understand my point, the question here is how was i supposed to know that a 5 month old child is diagnosed with Aniridia? am i a qualified doctor? the last time i checked i never went to university for being a qualified doctor. Please answer my question and tell me where is the sense in this. Regards Lungile;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;845100;28;1;2;0;1;0;0;2;15/04/30 13:17;233;NULL;15/04/29 15:10;15/04/30 9:24;UNTRACEABLE PAID UP PERSONAL LOAN;7,61E+12;TSHIDI (Enquiries);***;I once took a loan from Absa during the year 2006 and I was taken to the lawyers for skipping payment I then liaised with the lawyers and made an agreement to continue paying off the account in cash deposits to any Absa branches into to my Absa personal loan account. The problem started when I app**** for a bond , I was told that I still have an outstanding Loan with Absa to my surprise I rushed to Absa branch in mahube on the 29 April 2015 to get clarity and I spoke with a consultant by the name of Tshidi (from Enquiries) who told me that There was no record that I had a personal loan with Absa and that she will refer the matter to Archive's. All I need is a letter which stipulates that I had paid up that personal loan I took in 2006 so that I can submit it for my Bond application. Regards Katlego W Matlala *** ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;263467;700685;38;2;0;1;0;0;2;15/05/04 9:34;233;5;15/05/01 7:37;15/05/01 5:41;Theh told me they fixed a problem and never did !!;8,31E+12;;***;I was told that I will net get debited I was called sent emails and even told that they will not debit my account my service has been suspended a d they actually debited me last night! They even went as far as to double debit me last night!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;686016;893260;16;2;0;1;0;0;2;15/05/19 11:01;233;NULL;15/05/04 8:56;15/05/04 7:08;UPGRADE PROCESS AT ITS WORSE;8,80E+12;MTN;***;I was trying from the 1st of May to get my contract upgraded and got no joy. I have been without a phone since Thursday last week hoping to get my upgrade and it was just a night mare up until now. The upgrade was approved however i have exceeded my credit limit so i was unable to fetch my phone, if this is the process rather go over to vodacom today and cancel all 3 of my contracts with mtn, as the process of getting a simple upgrade approved is ridiculous, it will take the same amount of time to get a new contract with Vodacom. if my upgrade is not approved by the end of today i will cancel and move over to vodacom. i am sick of putting my family through so much of time sitting and waiting in the Mtn Stores ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;811362;893260;16;2;0;1;0;0;2;15/05/15 12:17;233;NULL;15/05/04 10:18;15/05/04 8:24;Still taking my money after contract ended;***;;***;My contract has expired end of Feb 2015. I have made sure to tranfer my number to prepaid. At the end of April 2015, a contract payment was deducted from my bank account again..!!! Why are you *****ing money from me MTN?!?! I want my money back today !?!?!?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;650619;720647;14;2;0;1;0;0;2;15/05/04 15:57;233;NULL;15/05/04 13:47;15/05/04 12:04;no feedback received ,contact number not valid;8,71E+12;n/a;***;I requested that my cellphone details be updated because the service provider,Vodacom provided me with another device after repairs. I sent the proof of IMEI exchange via email on Monday 27 April. Received auto reply and no further communication. I realize there were 2 PH's in one week, but feedback should have been sent by now. I called the number I originally called which is the same number listed on the broucher which comes with the account statement. You get a strange voicemail and not directed to an agent. I called customer care as well today. The call was picked up, no-one spoke. Call was placed on hold and thereafter a voice prompt that the line is busy and the call was cut. What kind of customer service is this? Now after I wasted time and money without any results,I expect this complaint to be answered ASAP! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;793063;893260;16;2;0;1;0;0;2;15/05/15 11:47;233;NULL;15/05/05 9:50;15/05/05 7:54;Wrong contract type - Overbilled! by a lot!!;9,11E+12;;***;I can't get through to your useless 808 number to a consultant. I registered two iPhone 6's in my name on the R499 deals, 100 Mins/100SMS's/500Mb Data. I've now been charged over R1700! The contracts are *****ed up. I get R100 airtime on both devices and no data!! I have a REQ issue ***. I want a refund of my money and the contracts to be fixed with the correct data,airtime and sms. Fix this!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;379336;28;1;2;0;1;0;0;2;15/05/06 11:00;233;NULL;15/05/06 8:32;15/05/06 7:07;Waiting for my credit card two months - not happy;8,21E+12;Customer Service ;***;I went in to the ABSA Branch in Mokopane in February to request a new credit card. On the 12th of March I received an sms explaining that my card was ready for collection at ABSA Sandton City. I phoned them only for the customer care agent to say my card is not with them and must have been destroyed. She promptly advised me that she will order another one, no problem. 7 March I phone Sandton City branch to find out if anything has arrived yet, they no thing about my card. 9 March on my arrival back from Zambia, I go into the OR Thambo branch which is just as ***********, I asked them to find out where my card is only for them to tell me that it is at Sandton City. They mentioned that they will get it transferred to their branch - still waiting for the call back or sms.To say it has arrived. On Monday the 4 May phoned Sandton City Branch again the customer care agent mentioned UTI has my card and one of ABSA's agents from the card division will call me back to arrange delivery. 6 May 2015 heard nothing from ABSA further no call back from ABSA card division, in the dark again. ABSA can someone help me get my card please. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;552495;818587;38;2;0;1;0;0;2;15/05/07 14:59;233;5;15/05/06 12:59;15/05/06 11:06;Terrible Service;9,00E+12;;***;Good day, My Afrihost Zest phone had a fault and was collected by Afrihost on the 9th of April 2015. Till this day, I have not received any feedback whatsoever as to the repair/assesment. The only thing I was told is that I should follow it up directly with Zest. How do I do this if you do not provide me with the IMEI number?? Furthermore, Afrihost is very quick to charge me the courier fee. Why can you not follow up yourself with Zest instead of passing the buck? Are you only about the money now and no service? Added to this, I tried calling Afrihost today. Each time the call is dropped after I hold for quite a while. Pathetic. I am truly sick and tired of Afrihost. You were once about customer care and service. No more. My cancellation has already been placed for my mobile package. I will also now be recommending family and friends to move as well to a company who appreciates and respects their customers. Please return my phone to me so then I can have nothing more to do with you. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;847847;33;1;2;0;1;0;0;2;15/05/07 16:41;233;NULL;15/05/06 12:00;15/05/07 12:48;No indication of no help to non-FNB clients;7,50E+12;;***;We app**** for an FNB building loan and submitted all the necessary and required documents. We wanted to switch our current homeloan to FNB. To our dismay we were informed afterwards that the application cannot be assessed, because we are not FNB clients. Nowhere was this communicated before. Instead a 3 month bank statement was required of non-FNB clients, as well as a consent form attached to obtain electronic account statements from financial institutions other than FNB. We feel misled and that FNB wasted our time and efforts.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;486229;1054;14;2;0;0;0;0;2;15/05/11 9:39;233;NULL;15/05/04 13:22;15/05/08 5:46;Makro refused to take back home theatre;6,81E+12;Returns Counter;***;On 7 October 2014 I went to Makro wanting to buy a Sumsung 49 inch tv and home theatre. After speaking to a very helpful internal sales rep he advised me to buy an LD 48 inch hd tv but unfortunately at that time there was no LG home theatre to match my LG tv. He advised me to buy a Sumsung home theatre which I should not open and return it once they have stock and this also save me from using the money since it was feastive time. On Monday 4 May 2015 I went to Makro wanting to return the Samsung Home Theatre still not opened where at the returns counter they phoned a manager who refused to take back the home theatre on grounds that they no longer have stock. I am very much disappointed with Makro (manger phoned's behaviour)who is my favourite shop from groceries , diy furniture and so forth. At least he should have had the courtesy of wanting to know and address the problem rather than saying no and slam the phone down. Makro should learn to look care for the needs of their customers. If he had asked me the customer I could have explained to him what happened and he was going to know the facts of the matter. Disappointed and disgusted by Makro ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;848346;772353;9;5;0;1;0;0;5;15/05/08 17:04;233;NULL;15/05/08 15:04;15/05/08 13:11;GREAT SERVICE;9,11E+12;MATEBELO LEPOTA;***;SHE WAS MORE THAN WILLING TO ASSIST ME WITH EVERYTHING I REQUIRED SINCE IM A NEW DISCOVERY INSURE CLIENT. SHE WAS KIND,WELL SPOKEN AND VERY EFFICIENT;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;600487;793962;16;2;0;1;0;0;2;15/05/11 13:57;233;NULL;15/05/11 11:51;15/05/11 10:04;Telkom technicians NEVER ;8,81E+12;;***;My cousin is disabled and works from home. He needs a internet in order to do this. He has a Telkom adsl line at home. For some reason it is not working anymore, he has logged a complaint with Telkom on 03/05/2015. He has had no response and when he contacts the call centre no one can inform him when a technician will be able to come out and fix his line! This is affecting his job AND this is not the first time he has had problems with Telkom service!!!!!! His number is ***.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;26183;499;18;2;0;1;0;0;2;15/05/13 15:48;233;NULL;15/05/11 13:43;15/05/11 11:55;Package opened - content removed - ******.;Tracking number: PE 849 589 448 ZA;;***;On 16 April 2015 I mailed a package from the Marshalltown Post Office to Runwaysale. On the 28th of April I was informed by Runwaysale that my package was tampered with (basically, the package was opened, the two items were removed (******!) and then simply resealed again by the post office. I was send several images of the tampered parcel. I did not insure my parcel, so I can not expect any compensation from the post office. It still does not change the fact that what happened here is blatant theft. What leaves an even worse taste in my mouth is the wording on the tape used by the Post Office: \Found opened or damaged and officially secured by the Postal Authorities\""! """

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McCain South Africa's replyOfficial

20 Jan 2016, 16:12

Hello Elana123,

Good day Elana

Thank you for your mail, we have checked our records and confirm your complaint was logged with us 09/12/2015. According to our records your letter and vouchers were posted within that week.

A Customer Care Consultant will make contact with you to confirm the address which we have on record.

Kind regards
Tanya Kent
McCain South Africa
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McCain South Africa's reply20 Jan 2016, 16:12

Official