Poor Response to Refund Request

My McAfee Internet Security was renewed via Auto Renewal, but I no longer require the service as I have in the interim acquired a different and more cost effective internet security product. It is my fault that the debit deduction for the McAfee service went off as I forgot to cancel the Auto Renewal, but would now like to cancel it as I cannot afford and don't need the package they automatically loaded to my McAfee Account. According to the service policy I have 30 days from renewal to cancel my account and be refunded for the package should I be unhappy or would like to discontinue the service. I have since lodged a refund request with McAfee online last week Monday 30/03/15 and received a service request number - ***, but since haven't been contacted by any McAfee agents/ consultants. Trying to get a local contact number is like chasing your tail, not even 1023 could assist with a correct contact number. For an international company not to respond with a phone call or direct mail conversation (not just a service request number) within 48 hours regarding a queries/ requests is unacceptable.