mcafee

I have cancelled my subscription with them 2 years ago, and have not been using my device. I deliberately did not update my credit card expiry date. They have tried to deduct money 9 times last month, and everytime I got an sms from the bank notifying me that Mcafee is trying to deduct money but transaction failed because Expiry date. But somehow someone on their side changed or guessed it and an amount of R1909 went off my account. I have tried calling the SA landline provided, which is out of service, I have logged numerous refund requests, posted on their facebook wall, sent them a message in FB messenger and still no proper response. And today I get this: “Dear Lenovo Consumer Customer, We are awaiting your response regarding Service Request 1-***1.

Please visit https://service.mcafee.com for additional support assistance, information about our products, and answers to commonly-asked questions. If we do not hear from you in the next 48 hours, we will close your service request.

Thank you, McAfee Support

What response?????????????? How many more calls do I need to log???????????