Terrible Service - Mbombela Local Municipality, Where is my Money?

More than seven months ago a property was sold in Nelspruit and the council is not in a position to verify and confirm amounts due to me. Mbombela Local Municiplaity owes me money after a deposit of more than R13000 was paid as requested.

After months of emails to customercare including certain individuals and a letter from my legal representative to the Municipality only a portion of moneys due to me was refunded on or about 7 October 2019! Invoices was issued to me in April indicating that I was held responsible for levy's and electricity consumption after the transfer date of the 7 March 2019 and then silence!

I have requested a reconciliation of the account starting with the February 2019 statement but it is not understood and to date have not received a final statement of account. The request is blatantly being ignored by individuals basiccally refuses to communicate facts with me. I wonder why?!

Fact is the Municipality owes me money and is withholding proof and the truth from me. This is unacceptable!

Best of all is that the new owner is benefiting from the unacceptable attitude of the Mbombela Local Municipality, who fails to reconcile the account and refund the moneys due to me.